NOC Systems Engineer

Company: NetSource, Inc.
Location: Horsham
Posted on: February 16, 2020

Job Description:

Please note that this is a 7 months contract position. Primary Duties and Responsibilities: Performs a wide range of duties to support other NOC engineers with regards to installations, debugging, maintenance, upgrades, and general support. Assist with MOP development and procedures for deploying/upgrading equipment, which can be handed off to NOC staff for processing Responsible for recommending upgrades to network elements to address performance, security or functionality concerns, including validating and testing prior to deployment in the field These skills must be applied across a variety of networking platforms including but not limited to Cisco, Fortigate, Juniper, Versa, Palo Alto Manage and proactively improve network monitoring tools Maintain documentation for all processes and procedures. Assist in playbook development and training processes to be used by NOC staff Seek opportunities to automate manual processes or increase efficiencies during new customer turn up, provisioning, and automation. Actively participate and lead troubleshooting escalations with customers and deployment teams for support issues and activations. Support NOC / deployment personnel doing customer activation and break fix activity for managed Wi-Fi, SDWAN, Routers, and Firewalls. Answer inbound calls for Service Assurance Perform other duties as assigned. Must Haves:4+ years of Enterprise or ISP NOC Experience Additional Requirements: Success working in a fast-paced, team-oriented, collaborative environment.Up-to-date knowledge of emerging tools and technologies Possess excellent customer service and communication skills Relevant experience in networking technologies to include TCP/IP, BGP, OSPF, STP, HSRP, GLBP, NAT, QoS, SNMP, VoIP, ACLs, Routing, Switching, Load Balancing, p2p and pmp VPNs. Experience in network protocol analyzers/sniffers such as Wireshark. Intermediate knowledge of multiple circuit types Preferred Education and Experience: Experience in an ITIL organization Associate s Degree (preferably in Computer Science/IT) 3 years of complex LAN / WAN experience 3 years in an ISP type environment One or more relevant Networking and/or Security certifications Experience in network security a plus Additional Knowledge, Skills & Abilities: Wireless 802.11 AP s. Cisco wireless management technologies, including WLC, ISE, NCS, and MSE, and Ruckus wireless management technologies, including vSZ Experience with network configuration management software such as Solarwinds Network Configuration Manager (NCM) and developing configuration templates and automation Network services and traffic management systems, such as RADIUS, SNMP, SSH, sFlow, and InMon Systems monitoring software and services, such as syslog, SolarWinds and Zabbix Applicants must provide their phone number. Reference Job Number 5133 - provided by Dice

Keywords: NetSource, Inc., Philadelphia , NOC Systems Engineer, Other , Horsham, Pennsylvania