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Contracting Associate

Company: InstaMed
Location: Philadelphia
Posted on: February 16, 2020

Job Description:

OverviewJOB SUMMARY: The Contracting Associate is an entry-level position responsible for the data integrity of the InstaMed Network and ensuring that payments are made to the correct and appropriate Provider during the onboarding process.-- Attention to detail, disciplined follow-up procedures, ability to absorb and maintain knowledge or processes, and initiative are the keys to success. The Contracting Associate will need to master and understand InstaMeds standard operating procedures to effectively process enrollments and complete responsibilities. This individual will assist and take initiative in identifying, assessing, and resolving concerns, escalating whenever necessary. Effective communication is required to promote customer experience and collaborate with other team members as necessary.ResponsibilitiesEssential Functions:

  • Master departmental procedural processes and analyze information to determine course of action, while maintaining compliance and business requirements.
  • Complete due diligence and reinforce KYC policies to ensure anti-money laundering standards and prevent misrouting of funds during processing of new enrollments or changes to existing accounts.
  • Research, synthesize and verify customer information to facilitate outreach and resolution.
  • Identify potential fraudulent accounts using investigative skills and available resources.
  • Manage multiple work queues and prioritize as necessary to provide best possible customer experience.
  • Maintain professional and courteous manner while addressing customer calls or emails.
  • Speak with customers to review their request (enrollment, change, etc.) and provide guidance on next steps to effectively resolve issues, while promoting a positive customer experience.
  • Communicate relevant information effectively to customers and team members, including but not limited to requirements, updates, and timelines.
  • Document progress and next steps taken for internal transparency.
  • Any other duties applicable to the position.--Qualifications
    • Customer facing experience is preferred.
    • Experience with SalesForce or knowledge of healthcare and/or financial industry is beneficial.
    • Proficiency with computer and Microsoft Office products.
    • Strong attention to detail, organizational, and time management skills.
    • Effective and professional communication.--HIGH-GROWTH ENVIRONMENT:The candidate will be operating in a high-energy, high-growth environment. This is an excellent opportunity for individuals looking to excel and learn in an open, professional, team-oriented environment, and grow their career with an industry innovator and recipient of several industry awards.--COMPANY PROFILE:InstaMed powers a better healthcare payment experience on one platform that connects consumers, providers and payers for every healthcare payment transaction. InstaMeds patented, private cloud-based technology securely transforms healthcare payments by driving electronic transactions, moving money and healthcare data seamlessly and improving consumer satisfaction. Everyone benefits from InstaMeds exclusive focus on healthcare, integration into any healthcare IT system, robust analytics and proven scale.--InstaMed is an Equal Opportunity Employer.

Keywords: InstaMed, Philadelphia , Contracting Associate, Other , Philadelphia, Pennsylvania

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