Head of Operations

Company: Hawkeye Search Group
Location: New York City
Posted on: April 1, 2026

Job Description:

New York-based lifestyle brand specializing in comfort-driven footwear and an easy-going attitude. Designed for the in-between moments, we deliver everyday luxury with a nostalgic spin on travel and leisure. We're looking for an operationally excellent leader who can build scalable infrastructure while staying hands-on when needed. You'll own the end-to-end operations backbone—fulfillment, inventory, customer experience, and vendor relationships—while partnering cross-functionally to support strategic growth initiatives. This is a high-impact role for someone who thrives in a lean, fast-moving environment where you'll need to balance strategic planning with tactical execution. Key Responsibilities ? Cross-Functional Operations Leadership ? Serve as the primary liaison between Product Development, Production Planning, Customer Experience, and eCommerce teams ? Coordinate cross-functional launch timelines: production delivery ? inventory receipt ? site upload ? fulfi llment readiness ? Fulfi llment & Logistics ? Own the 3PL relationship end-to-end: performance management, SLA accountability, daily issue resolution ? Manage inbound logistics, receiving coordination, and PO uploads ? Lead weekly operational reviews and monthly invoice reconciliation ? Partner with freight forwarders on product splits, routing, and international shipments ? Be willing to roll up your sleeves during peak periods or critical issues (warehouse visits, hands-on problem-solving) ? Ensure 3PL adherence to packaging and quality standards ? Coordinate QC procedures with Product Development team ? Inventory & Planning ? Ensure seamless integration between 3PL and Shopify inventory systems for consistent accuracy ? Own launch management: coordinate inventory uploads, SKU setups, and system readiness for new releases ? Lead monthly inventory reconciliation across all channels (DTC, wholesale, fulfi llment centers) ? Coordinate inventory movement, donations, and offi ce stock management ? Partner with Planning to support purchasing decisions and minimize stockouts ? Customer Experience ? Support the operational excellence of our CX team ? Establish KPIs and reporting to track performance and identify opportunities ? Post-Purchase Operations: Own shipping settings, fulfi llment speed communications, order tracking experience, and returns/exchanges process ? Lead CX software evaluation and integration: helpdesk platforms, returns management tools, AI chatbots, review platforms, warranty systems ? Qualifi cations ? 5–7 years in operations leadership, ideally in DTC fashion, lifestyle, or consumer brands ? Proven experience managing 3PLs, customer service teams, and scaling operations through growth ? Strong analytical skills: demand planning, inventory forecasting, data-driven decision-making ? Systems thinker who can build processes from scratch and optimize existing workfl ows ? Exceptional organizational skills with high attention to detail and follow-through ? Profi ciency in Excel, inventory management systems, and operations tools (Shopify,, Gorgias, etc.) ? Comfortable in ambiguity and startup pace; entrepreneurial mindset ? Willingness to travel and work flexible hours during peak periods

Keywords: Hawkeye Search Group, Philadelphia , Head of Operations, Logistics, Transportation & Drivers , New York City, Pennsylvania