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Law Firm Technology Trainer

Company: Marks, O'Neill, O'Brien, Doherty & Kelly, P.C.
Location: Philadelphia
Posted on: November 20, 2019

Job Description:

MARKS, O'NEILL, O'BRIEN, DOHERTY & KELLY, one of the Northeast's premier insurance defense law firms, seeks to hire a Technology Trainer to work in our Philadelphia office. This is a full-time position and offers a competitive salary and benefits package and growth opportunity.The Technology Trainer -is responsible for helping staff and attorneys learn and use available technology to support our clients, through training, coaching, and technical support of hardware and software. Additional responsibilities include applications analysis, systems updates, involvement in new site or new software implementation projects, daily support of the Help Desk, and other duties as assigned.Essential Functions:Conduct new hire or rollout training via classroom training, webinars, individual coaching, support, and document troubleshooting for each of the core Firm applications.Serve as a subject-matter expert in specialized applications as needed or assigned on specific technology.Assist with the creation of in-house training documentation, and customizing vendor documentation to meet Firm and departmental standards.Maintain various training information such as calendars, databases, and attendance records.Serve as liaison between staff and the Information Systems department to resolve issues.Collaborate with Information Systems department to perform basic networking tasks, troubleshooting, upgrading or updating hardware, installation of new hardware, decommissioning hardware, and other tasks as assigned.Assist in researching new software packages, working with users on evaluating and determining feasibility of new software applications. -Qualifications:Law firm experience required.Ability to independently formulate education/training goals and objectives based on the needs of the Firm.Knowledge of Microsoft Office 2013 products and proper use of Word to construct legal documents including advanced knowledge in MS Word features such as paragraph numbering and TOC / TOA.Hands-on knowledge of legal specific software (timekeeping, scanning/ OCR, case management, and electronic data discovery) and document management (Worldox) is essential, as is the ability to learn new applications quickly, proficiently and independently.Familiarity with eLearning development tools.Skilled in establishing and maintaining effective working relationships with all levels of personnel including shareholders, Firm management, providers, employees, and software vendors.Time management with the ability to multi-task.Must be able to work cooperatively and collaboratively with team in order to achieve desired outcomes and to attain the appropriate balance of responsibilities.Availability for emergency situations 24/7, which may result in coming into the office to troubleshoot and resolve issues.Intermediate knowledge of remote computing and Citrix experience.Ability to build a strong technology learning culture across the firm through the delivery of best-in class curriculum and contentMarks, O'Neill, O'Brien, Doherty & Kelly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or any other protected characteristic. In addition to federal law requirements, our firm complies with applicable state and local laws governing nondiscrimination in employment in every location where we have offices.

Keywords: Marks, O'Neill, O'Brien, Doherty & Kelly, P.C., Philadelphia , Law Firm Technology Trainer, IT / Software / Systems , Philadelphia, Pennsylvania

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