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Mobile Device Support Analyst

Company: Robert Half Technology
Location: Horsham
Posted on: September 14, 2019

Job Description:

Responsibilities: Perform the following duties and responsibilities with close supervision utilizing defined procedures and policies: * Understands standard systems development lifecycle processes and applies our methodology effectively on client engagements * Participate in the on-going development and support of existing customer programs * Manage ticket assignment and resolution, ensuring that issues are addressed within our contractual SLAs * Continuous self-development through expanded product knowledge, utilizing newly implemented technology and staying abreast of the latest relevant technologies * Develop and maintain a comprehensive understanding of Astea offerings and obtain industry domain knowledge * Ability to communicate effectively (written and verbal) with employees, management and other team members in a concise and professional manner * Work independently while understanding the work of fellow team members to ensure that the development and support processes are properly integrated and will meet the overall needs of the client * Prepare documentation for any new development projects (standard or custom) * Domestic and International travel may be required Requirements: * Related Bachelor's Degree (BS) from a four-year college or university in business, software engineering or computer science or related field or 5-7 years- experience in lieu of a degree. * Familiar working with Android and iOS devices * Familiar with source control management systems (TFS) * Familiar with SQL Server including developing queries * Experience with Javascript, HTML5 and CSS and mobile development * Experience with AngularJS, Sencha, Cordova, or iOS/Android development is a plus * Familiar with JSON, AJAX, Microsoft.NET (C#) * Good communication and customer service skills * Basic knowledge of software development methodologies, design and implementation * Good analytical and design skills at single-product/single-environment level * Minimum of 1 year application software experienceXamarin, Objective-C, C# - Sharp - provided by Dice

Keywords: Robert Half Technology, Philadelphia , Mobile Device Support Analyst, IT / Software / Systems , Horsham, Pennsylvania

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