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Help Desk Analyst I

Company: Robert Half Technology
Location: Philadelphia
Posted on: September 14, 2019

Job Description:

You're the perfect candidate for this job if you excel at coming up with creative solutions to technical issues. Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Hi Tech Engineering field. We encourage candidates with strong problem-solving skills and a passion for making effective change within an organization to apply to this Help Desk Analyst position. This Help Desk Analyst role is located in the Philadelphia, Pennsylvania area and is a long-term temporary opportunity. What you get to do every single day - Independently investigate and implement solutions to technical issues - Assist and follow up on technical help tickets submitted via phone, email, and walk-ups - Offer IT support for operating systems, productivity software, and a variety of other applications used internally - Pinpoint recurring technical issues and present solutions to address the root of the problems For immediate consideration, please contact Luke Whitacre at luke.whitacre@rht.com or 215-568-1513.- Background in installing and configuring operating systems, networked and local printers, and business applications - Foundational knowledge in Microsoft Windows 8 - Comprehensive knowledge of Mac OS - Strong familiarity with Microsoft Windows 10 - Microsoft Windows experience - Microsoft Windows 7 in an Active Directory environment experience - Good understanding of IT support ticketing systems - Understanding of basic networking concepts - Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity For immediate consideration, please contact Luke Whitacre at luke.whitacre@rht.com or 215-568-1513. - provided by Dice

Keywords: Robert Half Technology, Philadelphia , Help Desk Analyst I, IT / Software / Systems , Philadelphia, Pennsylvania

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