PhiladelphiaRecruiter Since 2001
the smart solution for Philadelphia jobs

Technical Support Specialist

Company: NTT Data, Inc.
Location: Philadelphia
Posted on: August 17, 2019

Job Description:

Job Title Technical Support Specialist Location Philadelphia, PA Contract Duration 6 months(possibilities of extension) W2 only JOB DESCRIPTION The Technical Support Specialist is a positive, energetic IT professional who provides end-user support on PC and peripheral devices. This is a position for a real self-starter with proven customer support experience, eager to solve tech problems. The Specialist is a player on a team of 5 specialists supporting nearly 500 passionate staff in our Philadelphia office. The key responsibility in this role will be to analyze incident trends and implement solutions to help elevate the team's already high quality service level. POSITION DUTIES Troubleshoots questions and issues in a quick, courteous and professional manner. Uses Service Now incident management system to log and track customer technical issues. Debugs basic network-related and software glitches. Analyzes incident reports and recommends solutions to improve the team's performance. Researches and develops technical support best practices that will help build a knowledge management repository to share across the organization. Completes project tasks in a timely and efficient manner while using sound judgment and decision-making. Participates on internal projects and serves as a customer advocate in a team environment. REQUIREMENTS A minimum of 3 years of help desk experience. Experience with Office 365 required. Familiarity with transition from prior Office products to Office 365 preferred, but not required. Confident using Microsoft office applications, especially Excel and PowerPoint. Any experience with Pareto charts and other statistical tools would be beneficial, but not required. Thrives in a team environment fixing a variety of technical issues. Verifiable confidence communicating within all levels of the organization. Demonstrated experience to effectively set and manage internalexternal customer expectations. Solid experience using an incident management workflow system, such as Remedy or Footprints. Experience with Service Now is highly beneficial, but not required. Experience supporting Adobe applications, OneNote, InContact, iPads, or Vonage would be beneficial, but not required. EDUCATION Bachelor's degree in a related field of study, or equivalent professional experience.

Keywords: NTT Data, Inc., Philadelphia , Technical Support Specialist, IT / Software / Systems , Philadelphia, Pennsylvania

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Sr. Infrastructure Engineer (basically a Sr. Systems Programmer)
Description: Position Sr. Infrastructure Engineer basically a Sr. Systems Programmer Location Harrisburg, PA Duration 6 Months Interview
Company: Dew Softech Inc
Location: Harrisburg
Posted on: 08/25/2019

web Application Developer (JAVA)
Description: br br We are looking for a full time Java Developer for developing web based applictions. br br Duties: ul ul li Bachelor s Degree in Computer Science or related business field, or equivalent (more...)
Company: Leverage Technologies
Location: Harrisburg
Posted on: 08/25/2019

Microsoft Dynamics CRM Developer
Description: Our client, a State Agency, would like for our team to identify a strong Microsoft Dynamics CRM Developer to assist their current efforts to support, maintain and develop all systems deployed originally (more...)
Company: Method3
Location: Harrisburg
Posted on: 08/25/2019


Senior .Net Developer
Description: Job Description Job : Apex Systems is currently seeking a Senior .Net Developer in Harrisburg, PA, who will be responsible for analysis, design, coding, component and assembly testing of application (more...)
Company: Apex Systems, Inc
Location: Harrisburg
Posted on: 08/25/2019

.Net Developer
Description: Client: State of PA - Direct Pay Rate: 45/hr on C2C new position 10/11 - spa net 953 Job Title: .Net Developer Location: Harrisburg, PA Duration: 8 Months Position Type: Contract Interview Type: In-Person (more...)
Company: Cygnus Professionals Inc.,
Location: Harrisburg
Posted on: 08/25/2019

Microsoft SQL Server Database Administrator
Description: PSECU, ahigh-tech, progressive financial institution with more than 5 billion in assets, is seeking a highly skilled and self-motivated Microsoft
Company: PSECU
Location: Harrisburg
Posted on: 08/25/2019

SAP Grants Management Consultant
Description: Vector Consulting is looking for an experienced SAP Funds Management Grants Management Consultant for a 12 months contract in Harrisburg, PA. Required Experience and Skills At least
Company: Vector Consulting, Inc
Location: Harrisburg
Posted on: 08/25/2019

Windows System Admin
Description: Client: State of PA -Direct Rate: Market new position 10/03 - SPA WSA 388 Job Title: Windows System Admin Location: Harrisburg, PA Duration: 2 Years Position Type: Contract Interview Type: In-Person Required (more...)
Company: Cygnus Professionals Inc.,
Location: Harrisburg
Posted on: 08/25/2019

SQL Server Database Administrator - Harrisburg, PA
Description: Hi, Title - SQL Server Database AdministratorPosition - Contract 12 Months Location - Harrisburg, PARate- Open Best Possible Required Skills Experience with SQL Server 2016 Experience with migration (more...)
Company: Two95 International Inc.
Location: Harrisburg
Posted on: 08/25/2019

25B Information Technology Specialist
Description: 25B Information Technology SpecialistJob ID: Job Views: 11Location: HARRISBURG, Pennsylvania, United StatesZIP Code: 17103Job Category: Technology and NetworkingPosted: 08.16.2019Age Requirements: Must (more...)
Company: Army National Guard
Location: Harrisburg
Posted on: 08/25/2019

Log In or Create An Account

Get the latest Pennsylvania jobs by following @recnetPA on Twitter!

Philadelphia RSS job feeds