the smart solution for Philadelphia jobs

Help Desk Specialist

Company: Intelliswift
Location: King Of Prussia
Posted on: May 19, 2019

Job Description:

Job Title: Help Desk Specialist Job Location: King of Prussia (PA) Duration: 12+ Months contract Job Description: As a member of the Client Enterprise Support Services team, the HelpDesk Support Specialist''s primary responsibility is to provide L1, L2 support for the user community located in the Corporate Offices, based out of King of Prussia, PA. This consists of both remote support and desk-side support, leveraging all of the tools available and collaborating as part of a team to provide the best level of service possible for the End Users. He/she is responsible for resolving HelpDesk issues of moderate to high level of complexity, including those escalated from other team members, and for escalating issues which he/she cannot resolve to their Supervisor. The HelpDesk Support Specialist is responsible for assuming ownership of issues and ensuring the effective tracking of issues from initial report to final resolution - regardless of the cause, systems affected, or internal escalation functions. Because this role spans a broad range of issues from software applications, mobile and wireless, VPN connectivity, telephony and web applications, the HelpDesk Support Specialist must demonstrate an aptitude for staying abreast of technologies, policies and processes in use within the organization. The individual in this position consistently demonstrates quality customer service and professionalism and is familiar with the field''s concepts, practices, and procedures and can rely on their experience and judgment to plan and accomplish tasks. Required Qualifications: - Experience with supporting Dell Laptops and Desktops, Apple Mac Hardware, and Client Printers in a Corporate environment - Strong MS Office support skills working with Office 365 - Experience with Active Directory - Knowledge and experience with supporting mobile devices, including iPhone - Knowledge and experience supporting Cisco VPN connectivity - Knowledge and experience with supporting Cisco VOIP Telephony - Knowledge and experience with Audio, Web, and Video Conferencing - Strong written and oral communications skills - Ability to prioritize effectively and to perform proactively - Ability to understand and work in compliance with documented procedures - Ability to lift 40lbs. - Ability to work extra hours, if needed. Desirable Requirements: - 3+ Years in IT-related environment - Strong desire to be an integral part of a high-paced team - Ability to work well with others and take direction from supervisor - Strong work ethic and flexibility

Keywords: Intelliswift, Philadelphia , Help Desk Specialist, IT / Software / Systems , King Of Prussia, Pennsylvania

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other IT / Software / Systems Jobs

Technical Support Specialist
Description: This role is responsible for working with our technology support team to assist
Company: Smile I.T. Group
Location: Lancaster
Posted on: 05/24/2019

Jr. Java Developer
Description: Fresher Opportunity Jr. Java Developer Location North Brunswick , NJ, Duration 18 months Experience 0 - 5 years We are looking for an entry-level software programmer. The Candidates who are in CPTOPTUSCGC
Company: TechMatrix
Location: New Brunswick
Posted on: 05/24/2019

AZURE Lead Developer
Description: If interested, kindly send me your updated resume along with the below details to OR you can feel free to call me at 678-514-1080 EXT. 8800 Azure Lead Developer. Location New Brunswick, NJ Duration (more...)
Company: Capricorn Systems, Inc.
Location: New Brunswick
Posted on: 05/24/2019

Java Architect
Description: Experience 8 Years Skills Java, JEE Experience with continuous integration and automated test execution. Experience with tools such as Jenkins, Eclipse, Maven, Visual
Company: MASM LLC
Location: Harrisburg
Posted on: 05/24/2019

Sr.Java Developer- Harrisburg, PA - 1 Year Contract only W2
Description: Job Title Sr. Java Developer Location Harrisburg, PA Duration 1 Year Contact Responsibilities Vue.JS and Angular experience a MUST Ensure effective Design, Development and Validation with client needs (more...)
Company: Charter Global, Inc.
Location: Harrisburg
Posted on: 05/24/2019

Senior Software Engineer
Description: Senior Software Engineer br If you are a Senior Software Engineer with experience, please read on br Top Reasons to Work with Us br Based out in the Harrisburg, PA area, we are an innovative company (more...)
Company: CyberCoders
Location: Lancaster
Posted on: 05/24/2019

Agile Business Analyst
Description: Looking for an Agile Business Analyst with experience in implementing and following Agile Principles SAFeKanbanScrum Knowledge Practical application and applied
Company: Brilliant Infotech Inc.
Location: Bethlehem
Posted on: 05/24/2019

Linux Admin
Description: Position Linux Admin Location Cherry Hill, NJ Long Term Contract Our client in the South New Jersey area is looking for a Linux Admin to join their team. This is starting as a contract role with a very (more...)
Company: EliteInfotek Inc.
Location: Cherry Hill
Posted on: 05/24/2019

IBM Rational Performance Tester
Description: Our client is looking for experienced IBM Rational Performance Tester on a full-time position in Harrisburg, PA. Position IBM Rational Performance Tester 6 years of relevant QA technical experience coupled (more...)
Company: Vector Consulting, Inc
Location: Harrisburg
Posted on: 05/24/2019

Senior Oracle E-Business Suite Developer
Description: Senior Oracle E-Business Suite Developer 60 Technical40 Functional. Experience in a software development including all aspects of the SDLC including requirements
Company: Proactive Staffing
Location: Cherry Hill
Posted on: 05/24/2019

Log In or Create An Account

Get the latest Pennsylvania jobs by following @recnetPA on Twitter!

Philadelphia RSS job feeds