Skype System Engineer (Telecom)
Company: The Judge Group
Posted on: January 16, 2019
Our client is currently seeking a Skype System Engineer (Telecom) long term contract positionProvide configuration, administration, analysis and support of Skype for Business & O365 Skype Phone systems.Provide administration for the Sonus SBCs 2Ks and perform configurations to support SIP trunks and toll free services.?Provide required configuration and support of projects that require telephony services, such as: work flows, auto attendants, IVR routing, hunt groups and special call handling.?Provide support of the Polycom video conferencing systems, along with management interface tools such as: resource manager & real connect.?Provide project management skills and applied methodologies. Will be responsible for leading a project from start to finish.? Position requires excellent time management and excellent communication skills.Perform daily MACDs from Service Now ticket requests. Comply with IT Change Management processes.Assist with training programs materials needed for sites moving to new technologiesProactively ensure systems are functioning at optimal performance levels. Schedule routine maintenance checks to ensure all required server patches and certificates have applied to the systems.?Must know how to utilize and interpret Skype call quality reports to troubleshoot Skype or carrier service issues.Experience with Skype support tools, such as: Prognosis, Mazu and snooper for reading Skype UCCAPI client logs.Perform routine tests and maintenance to ensure maximum efficiency and uptime of all unified communications systems and any third party hosted products, such as a contact center solution platform or E911 system.Requirements:-Minimum Education: Bachelor?s degree in computer science, Information Technology, computer engineering or a related field of?? ? ? ? discipline relevant to this position?-5+ years of technical hands on experience with Skype for Business, O365, Sonus SBC along with a background in?? ? ? ? telecommunications. Must be proficient with scripting in PowerShell.-Experience with Polycom Group Series video conferencing systems-4+ years of Project Management, Organization and analysis skills are required. Excellent time management skills and the?? ? ? ? ability to support multiple tasks and simultaneous active projects-In depth understanding and experience with the following: TCP/IP, DHCP, VLANs, MPLS, T1/T3/DS3, wifi, wireless access?? ? ? ? points, Ethernet, IP routing, switching, DNS, QoS, Q-Signaling, voice & video codecs, broadband circuits, cabling, wireless?? ? ? ? communications and technologies. Knowledge of infrastructure cabling-Technical hands on experience working with telecommunications solutions and technologies, such as: PBX systems & dial?? ? ? ? ?plans, voicemail systems, call center solutions, IVRs, call accounting, call accounting, voice over IP configurations, integrated?? ? ? ? fax, carrier circuit provisioning (PRIs, SIP trunks, MPLS, Ethernet, Broadband, etc.)-Proficient with Microsoft applications suite, including Sharepoint, Visio and Project Management.? Proficient with Active?? ? ? ? Directory attributes. Proficiency with SQL servers and Azure cloud, a plus.??-Requires strong communication, inter-personal and customer service skills. Ability to operate both independently and as part of?? ? ? ? a team required.
Keywords: The Judge Group, Philadelphia , Skype System Engineer (Telecom), IT / Software / Systems , Philadelphia, Pennsylvania
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