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Telecommunications Voice Specialist

Company: JW Affinity IT
Location: King Of Prussia
Posted on: January 9, 2018

Job Description:

Job DescriptionWe are seeking a Telecommunications Voice Specialist to become an integral part of our team! You will design and configure data communication systems as well as identify areas of improvement to increase efficiency.Minimum of three years’ experience with supporting Avaya and/or Cisco systems. Support and assist with managing Telecommunications hardware, software and cabling across an Enterprise Telecommunications environment. Assist in day-to-day operations and maintenance of an Enterprise or site based telecommunications system. Person may be required to work off-hours for system upgrades and maintenance. Prepares or ensures that appropriate network documentation exists, including operational instructions. Provides regular monitoring and voice network analysis regarding short- and long-range planning for in-house systems. Will support daily moves, adds, changes, cabling and operational break fix. Expected skills and work experience include:§ Manage and install building infrastructure cable requirements as required by business area.§ Assist as necessary, in the creation or updating of Standard Operating Instructions (SOI), support documentation and policies and procedures based upon process reviews.§ Application vulnerability remediation.§ Evaluate application release levels and recommend upgrade path.§ Coordinate and deploy Voice over IP endpoints.§ Telecommunications Move, Add, Change (MAC) Coordination. Basic station configuration, frame jumper connection, site surveys, and update cable records.§ Telecommunications Basic Switch Maintenance. Check alarms, remove and replace defective equipment, endpoint troubleshooting. Maintain limited advanced replacement stock. Provide Tier 1 level endpoint break/fix.§ Knowledge of 9-1-1 and E9-1-1 regulations, private switch agreements and multi-line telephone system implementation and recurring maintenance.§ Working knowledge of carrier telecommunications technologies (e.g. PRI, BRI, ISDN, SIP and VoIP, etc.).§ Assist as necessary in outside plant work and support for the transport and transmission of carrier services.§ Demonstrated experience in Crash phone regulations, system implementation and recurring maintenance.§ Knowledge of Avaya and Cisco VoIP telecommunication systems§ Proficient with Word, PowerPoint and other MS applications.§ Familiar with Configuration Management concepts.§ Administer ITSM / Service Now network ticket queue.§ Experience with structured cabling standards.

Keywords: JW Affinity IT, Philadelphia, Telecommunications Voice Specialist, IT / Software / Systems, King Of Prussia, Pennsylvania

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