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Network Problem Analyst, 12+ Months Contract in Newtown Square, PA

Company: radgov inc
Location: Newtown Square
Posted on: January 9, 2018

Job Description:

Hi Greetings, This is Michael from RADGOV INC. We do have a position for Network Problem Analyst for one of our Direct Clients. Please find the job description below and if interested please send me your updated word format resume. If this position does not match your exact skills, perhaps you know of someone with the required skills and availability, if so, please feel free to forward this e-mail to them. RADGOV is a professional service organization helping customers create synergies of information through the use of leading edge software applications. To know more about RADGOV please visit us at Job Title: Network Problem Analyst Job Location: Newtown Square, PA Job Duration: 12+ Months Contract Job Description: May be coupled with the trouble triage of service affecting incidents and mission-critical incidents Maintain log of major isolation, restoration, and resolution steps Convert problems into known errors Raise requests for changes Identify, document, and record workarounds Work with various support staff to help ensure resolution and closure of tickets Perform analysis of major incidents to identify chronic troubles Conduct Pareto analysis of incidents to categorize troubles as product, processes, or skills Interpret near real-time and historical network or IT performance indicators to recognize potential problems and act on them before they cause incidents Identify countermeasures to drive quantifiable improvement Assemble virtual teams to address countermeasures Engage vendors and suppliers in countermeasure team Facilitate and moderate conference calls with countermeasure team to help ensure thorough root-cause analysis and creation of viable countermeasures Analyze countermeasures and drive implementation of high benefit items Manage log of countermeasures Share lessons learned with Network Management and Operations Provide proactive analyses of trend data to identify potential outages and failures Background/Qualifications Ability to direct a cross-organizational team Strong problem identification, isolation, and resolution skills for complex network problems Seven years of experience in working in a medium to large enterprise or service provider environment Cisco Certified Network Professional (CCNP--) or preferably Cisco Certified Internetworking Expert (CCIE--) qualification or equivalent Working knowledge of diagnostic tools and protocols Working knowledge of change management procedures and configuration templates Working knowledge of network documentation - software, physical and logical elements, archival and retrieval In-depth understanding of network hierarchy, architecture, protocols, and overall network design Strong analytical, interpersonal, and communications skills Working knowledge and understanding of vendor''s tools Working knowledge of performance and capacity management tools Knowledge of security management tools and procedures Familiar with project management tools and tec

Keywords: radgov inc, Philadelphia, Network Problem Analyst, 12+ Months Contract in Newtown Square, PA, IT / Software / Systems, Newtown Square, Pennsylvania

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