Ticket Coordinator - Queue Coordinator 1
Company: Synergy ECP
Location: Annapolis Junction
Posted on: April 2, 2026
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Job Description:
The Ticket Coordinator works as part of a 24x7 Service Desk,
perform the activities associated with the management of dedicated
ticket queues to include prioritization of work and assignment to
technical resources for resolution of end user concerns while
ensuring service levels and objectives are met. Responsibilities
include: Monitoring dedicated queues and assign tickets to
appropriate resources for troubleshooting and ticket resolution.
Monitoring dedicated queues to ensure SLAs are maintained.
Assigning the tickets which are out of scope to Service Desk/Other
Teams Ensuring associated tickets are related to the parent ticket
and proper follow-up is performed once incident is resolved
Ensuring proper assignment of tickets as well as facilitation of
resource allocation based on work load Requirements Two (2) to four
(4) years experience in customer service, help desk, or network
operations center environment. Experience with Linux or Windows
administration desired. ITIL v3 Foundations certification desired.
Clearance required: TS/SCI with poly Benefits Compensation : We
offer highly competitive compensation so everyone can share in the
growth of the company as we build its success together! Health &
Retirement : We offer a comprehensive Health Benefits package and
401K Retirement plan so you can take care of yourself and your
family, now and in the future. Other health-related benefits
include an employee Gym wellness benefit. Education : Individual
growth is a priority at Synergy. Employees are encouraged to take
advantage of our company-sponsored continuing education program so
they can get their degree or that next certification needed to
propel them towards the next level. Work/Life Balance : A healthy
work/life balance is essential for building and executing your work
effectively at Synergy, but it’s also necessary to allow you the
room to pursue everything you want to develop in your personal
life. We offer a generous Paid Time Off benefit and 11 paid
holidays a year. Synergy also provides flexible work options that
work with your schedule and lifestyle. Great Corporate Facilities :
Come by our corporate office and enjoy a weekly happy hour, take a
drive to nearby restaurants, grab a snack or coffee in our café, or
utilize our collaborative office space and conference rooms. About
Us Formed in July of 2007 and headquartered in Columbia, MD, our
talented, dedicated staff provide a broad range of services in
cybersecurity, software, data transport solutions, systems
engineering, and IT services to the U.S. Intelligence and Defense
Communities. We deliver critical and innovative capabilities to
high-level decision makers that enhance our nation’s security. In
an ultra-competitive environment, Synergy ECP has thrived by
adhering to our name, making sure excellence is displayed by our E
mployees, to our C ustomers and by continually improving P
erformance (ECP). This is what sets us apart and enables us to be
an autonomous yet agile business delivering huge results and
meeting our customers’ evolving demands. Synergy ECP has earned a
client list that includes numerous Fortune 100 companies, in
addition to multiple branches of the US government and military
services. Synergy ECP is an equal opportunity employer and
considers qualified applicants for employment without regard to
race, color, creed, religion, national origin, sex, sexual
orientation, gender identity and expression, age, disability,
veteran status, or any other protected class. If you are interested
in learning more about Synergy and what opportunities may be
available to you, let’s start a conversation together! Our team is
happy to speak with you about your experience and goals so that
they may work with you in finding the kinds of positions that you
are most interested in. Feel free to drop off your resume with us
via our website or send it along to staffing@synergyecp.com . Apply
today and start your new career at Synergy!
Keywords: Synergy ECP, Philadelphia , Ticket Coordinator - Queue Coordinator 1, IT / Software / Systems , Annapolis Junction, Pennsylvania
