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Help Desk Analysts

Location: King Of Prussia
Posted on: May 11, 2024

Job Description:

Help Desk Jobs King of Prussia, PA
Are you a Service Desk / Helpdesk Analyst Professional seeking to be a part of recognized industry leading companies in the Delaware Valley? If so, Modis has opportunities with leading Global organizations in the Financial, Utility, and Retail sectors right here in Philadelphia and surrounding areas. Presently, we have several needs for Service Desk / Helpdesk contractors for roles 12+ months and longer; some of which have possible options for permanent hire! Here is the background we need…
We are seeking several Level 1 & 2 Helpdesk Analysts with 1+ years of experience in a Helpdesk role. Key responsibilities include acting as first point of contact to respond to customers’ telephone inquiries, e-mails, web tickets and voicemails concerning support requests, systems status, IT business processes and network connectivity.
Additionally, you will:
Resolve hardware and software problems for clients’ standard software and hardware  
Record inquiries, repair and service requests and diagnose problems.
Monitor and keep service request backlogs cleared, keeping the 2nd and 3rd Level Analysts informed of work status, problems and potential problems.
All that is needed are excellent Customer Service skills, excellent communication skills, and strong technical product knowledge with Windows OS’s (XP/7), Exchange / Outlook, etc. Candidates with a CompTia A+ Certification or other Helpdesk related certifications are highly encouraged to apply.
What’s in it for you…
Working on-site with one of Modis Consulting’s category leading companies!
Participate as a member of a dedicated team in a highly energetic and successful organization where your work makes a real difference on the company’s position in the industry!
Competitive market wages, career advancement, and learning cutting-edge technical skills are all part of the package!
Don’t let this opportunity pass; turn your interest into action and apply now for immediate consideration.
Ryan Suminski
Resource Development Manager
Tel 610.548.7352

Keywords: , Philadelphia , Help Desk Analysts, IT / Software / Systems , King Of Prussia, Pennsylvania

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