Telecommunication Mechanic I - Philadelphia (3730)
Company: Three Saints Bay
Location: Philadelphia
Posted on: April 30, 2024
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Job Description:
Telecommunication Mechanic I - Philadelphia (3730)
Location Philadelphia, PA
Job Code 3730
# of Openings 1
Apply Now
(https://phg.tbe.taleo.net/phg01/ats/careers/v2/applyRequisition?org=GATEWAYVENT&cws=55&rid=3730)
Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal
Government Contractor industry leader, is seeking a
Telecommunication Mechanic I
POSITION RESPONSIBILITIES:
--- Ensure the programming MegaCenter Alarm Requirements (MAR)
document is up to
date.
--- Ensure the New Account Checklist is up to date.
--- Build new accounts in the alarm system program and the
monitoring software.
--- Review associated documentation for accuracy and completeness
of panel information as
to expedite the online time.
--- Ensure that installing resources are in receipt of all required
documentation including all
information required for the MAR.
--- Assist in coordinating all dates and times of download and
testing efforts.
--- Verify all zones are active and reporting properly through a
complete test on site.
--- Report any deficiencies found to the installer/agency for
guidance and/or procedures.
--- Ensure the new alarm system is in enabled mode for
monitoring.
--- Provide documentation to the agency confirming account
activation.
--- Initiate action on requests from agencies for user additions
and deletions.
--- Initiate action on requests from agencies for zone additions
and deletions.
--- Initiate action on requests from agencies for any other updates
to the alarm program.
--- Provide instruction on proper operation of alarm and access
control systems to end users
as required.
--- Periodically, dial into alarm panels for line testing.
--- Monitor panels reporting via internet to ensure consistent
communication and proper
receiver functionality.
--- Maintain a master database of all alarm accounts to assist
other offices with account
creation, deletion, tracking and billing.
--- Maintain an alarm tracking database to provide an avenue for
dispatcher communication
and follow-up of recurring issues outside business hours.
--- Maintain email folders and subfolders to ensure proper
navigation, storage, and archiving
of all documentation received.
--- Provide documentation to authorized points of contact, as
requested, regarding review
and revision.
--- Support the onsite technicians by assisting in troubleshooting
and by reading alarm panel
information via the event log in order to eliminate unnecessary
service calls.
--- Apply technical knowledge to perform simple or routine
tasks.
--- Performs and/or has knowledge of repairing simple electronic
equipment, i.e., taking test
readings using common instruments such as digital multi-meter, tone
generator, and
telephone butt set.
--- Support the data entry resources in updating and changing call
list information.
--- Maintain the alarm receivers and printers.
--- Ensure the dispatch staff is aware of any changes that may
affect the normal operations of
the monitoring software.
--- Provide guidance and explanation to dispatch staff regarding
unusual alarm activity.
--- Maintain a complete and up-to-date understanding of all alarm
systems and programming
software available to the MegaCenters.
--- Implement new updates to alarm panels, receivers, and software
as required.
--- Delete accounts as necessary per direction from customer
agencies and FPS.
--- Assist Help Desk resources when there is no programming
scheduled or taking place. To
include but not limited to, updating and inputting data entry
information into the vast
array of files and folders that are used as references and back-up
material.
--- Assist Government resources in creating, updating and
maintaining technical Standard
Operating Procedures (SOP's) related to the helpdesk function.
--- Print a physical copy of all updated alarm accounts to maintain
an accurate physical file
as redundancy in the event of a software failure.
--- Maintain file cabinets associated with the alarm accounts as
redundancy in the event of a
software failure.
--- Answer the doors as necessary, verify authorization and sign-in
visitors.
--- Answer the doors as necessary to assist with Access Control
troubleshooting and
maintenance.
--- Answer the doors as necessary regarding the shipping and
receiving of packages to and
from the MegaCenter.
--- Notify and deliver packages received at the TSD to respective
MegaCenter staff.
POSITION REQUIREMENTS:
--- High School diploma or GED
--- 3 years' experience as an alarm remote programmer
--- Excellent phone skills
--- Knowledge of computers and software application
--- Be able to handle filing and other administrative duties
VEVRAA Federal Contractor
Three Saints Bay, LLC and its subsidiaries offer a diverse,
team-oriented working environment and the opportunity to work with
exceptional dedicated industry professionals. We offer our
employees a comprehensive benefits package and the opportunity to
take part in exciting projects with government and commercial
clients, both domestic and international.
We are an EEO/AA employer. We invite resumes from all interested
parties without regard to race, color, religion, creed, gender,
national origin, age, genetic information, marital or veteran
status, disability, or any other category protected by federal,
state, or local law.
Keywords: Three Saints Bay, Philadelphia , Telecommunication Mechanic I - Philadelphia (3730), IT / Software / Systems , Philadelphia, Pennsylvania
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