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Field Service and Pre-install Technician

Company: Canon Solutions America, Inc.
Location: Burlington
Posted on: February 10, 2024

Job Description:

US-NJ-Burlington Canon Solutions America, Inc.Requisition ID: 31035Category: Field ServicePosition Type: Full-TimeAbout the RolePerforms basic pre-install and setup of all assigned machines per Canon Solustion America Pre-Install/Configuration Shop Standards. Begins OJT training in configuration. May also be required to complete basic used equipment evaluations. Services and maintains supported products in accordance with Service and Parts Standards to achieve efficiency and a high level of customer satisfaction. Performs routine maintenance according to documented standards and assists with installations. Unresolved problems will be escalated in accordance with standard procedures. Your Impact- Reports to manager product failure trends and serviceability issues, with necessary supported documentation, ensuring accurate information and record keeping.- Meets customer demands by providing efficient, responsive and accurate Field/Shop/on-site maintenance.- Properly maintains all technical information, FSR's, Expense Reports, and Canon property assigned.- Possesses good customer communication and satisfaction skills.- Performs assigned pre-installs /configurations each day at or above the established benchmark for the model.- Maintains constant high level of work quality and consistent conformance with published standards.- Maintains all technical information and Canon property assigned.- Communicates well with fellow team members, and other Internal departments regarding the timely completion of assigned work related to pre-installs and/or preparation of used machines.- Assists and/or cross trains in other Logistics functions as assigned.- Consistently follows all documented Shop processes and procedures.- Maintains Shop cleanliness and security. About You: The Skills & Expertise You BringHS Diploma, GED, or equivalent experience required, plus less than one year of related experience. - High School diploma or equivalent required.- Possess a basic understanding of internet environments. Successful completion of the 120-day introductory period and completion of the PDIF new hire class.- Requires some travel (valid driver's license and acceptable driving record necessary).- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.- Must be able to lift 50 lbs and be in a mobile activity more than 50% of the time (walking, standing, stooping/kneeling). Company OverviewAbout our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020. Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers' site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at . #CSA Posting Tags#PM20 #LI-FK1 #LI-Hybrid #ID22PI3d3a6e84b468-31181-33389420

Keywords: Canon Solutions America, Inc., Philadelphia , Field Service and Pre-install Technician, IT / Software / Systems , Burlington, Pennsylvania

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