Technical Support Engineer (remote/WFH)
Company: SmartEtailing
Location: Philadelphia
Posted on: June 25, 2022
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Job Description:
We have been voted one of Outside Magazine's Best Places to Work
for the past four years. SmartEtailing, founded in 1999, provides
comprehensive website and marketing solutions for North American
specialty bicycle retailers that drive sales and increase profits.
With SmartEtailing, a bike shop's website is transformed from a
passive advertisement to an interactive, content-rich marketing
vehicle that informs and sells to customers. This role can be
either hybrid for Colorado candidates or remote in approved remote
states.Total Rewards and Perks include: Comprehensive medical,
dental and vision plans, 401(k) plan with employer match, generous
PTO of 14 days in a year, paid volunteering, open office
environment with natural light and mountain views, bicycle commuter
and carpool credits, discounts on bikes and gear, monthly bbq /
potluck events, free office snacks, easy bike path access, group
bike rides and onsite fitness room. The hiring range for this role
is $60,000-$74,000 (depending on relevant skills and experience).We
are looking for a highly analytical and articulate individual to
work in a busy team providing high-quality technical support to
internal and external users. The successful candidate will thrive
in a challenging environment where they will be constantly gaining
knowledge of SmartEtailing applications. This position will be the
liaison between the Customer Success team and the Development
Department striving to resolve complex technical issues without
engaging development resources. The three pillars of success for
this role are: thorough, clear communication, solid troubleshooting
skills, and exemplary customer service.Essential Functions
Keywords: SmartEtailing, Philadelphia , Technical Support Engineer (remote/WFH), IT / Software / Systems , Philadelphia, Pennsylvania
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