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Technical Account Manager

Company: Dynamic Yield
Location: Philadelphia
Posted on: November 23, 2021

Job Description:

About Our Technical Account ManagerDynamic Yield is on the lookout for a Technical Account Manager with experience interacting with customers, knowledge of technology, and can empathize with the trials and tribulations of being a developer. As the account manager, you are the bridge between the technology team and the user, walking the tightrope between customer satisfaction and developer ability. The role requires someone who can walk gingerly between development, product, marketing, and leadership from some of our largest clients. You'll serve as the product expert, guiding clients user experience and, ultimately, client satisfaction through their implementation of Dynamic Yield products.Our Technical Account Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator. A proven track record of creating and maintaining deep, lasting relationships with customers is a must as you'll be dealing with understanding technical and complex issues while creating excitement and loyalty with Dynamic Yield's customers.The Task-at-Hand:Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the productInterface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customer's purchase(s) of Dynamic Yield productsProvide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolutionPartner with the Engineering and Development teams to resolve customer issuesWrite documentation, knowledge-based articles, and tutorials to improve the customer experience of Dynamic Yield featuresParticipate in the QA process of current and new products/services and work frequently with product and engineering teams to address opportunities and product enhancementsContribute to the development of our implementation and support policies and proceduresOptimal Skills for Success:3+ years of technical client-facing experience with specific focus in digital marketing solutions (mobile, web analytics, optimization, email); combined with SaaS product environmentFamiliarity with e-commerce specific terms and configuration is preferredComfortable with iOS and Android mobile platforms and their development toolsAble to read code and write code (especially JavaScript, HTML, CSS, - a must, Java - a plus)BS in Computer Science or equivalent experienceExcellent time management and strong organization skillsAbility to maintain poise under stress, especially when resolvingDemonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environmentStrong written and verbal communication skills including the ability to communicate with both technical and non-technical customersMust thrive at working in a fast-paced environmentAbility to work in a team environment while working independently

Keywords: Dynamic Yield, Philadelphia , Technical Account Manager, IT / Software / Systems , Philadelphia, Pennsylvania

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