Technical Support Representative

Company: Redline
Location: Philadelphia
Posted on: February 25, 2021

Job Description:

Redline Automotive Merchandising is hiring for a Technical Support Representative to join our team. This person will provide technical guidance and support to our business and customers. The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.About Redline Automotive MerchandisingRedline Automotive Merchandising is a private-equity backed company, founded in 2007. Redline provides a unique suite of software-as-a-service solutions to help modern automotive dealerships, nationwide, win online. Redline has celebrated its inclusion in the INC 5000 Fastest Growing Companies for 2016, 2017, and 2018, and continues to strive in being a leader in the automotive digital marketing solutions industry.Visit us at https://www.redlineadvantage.com/ for more information.What skills do we value?* Adaptability - In a service industry we hire people who can pivot quickly to best serve our customers* Tenacity - People who have set goals and won't leave until the job is done* Selfless Focus on Customers and Co-Workers - A willingness to actively seek ways to help customers and your team* Problem Solvers Who Listens First - Someone who takes the time to understand the concerns of our customers and takes action to correct them* Desire to Master One's Position - Someone who enjoys learning a process and can apply those principles in a consistent and accurate manner Duties and Responsibilities: * Maintains helpdesk and maintenance activities between customers and vendors.* Inputs customer service orders and tracks completion.* Updates all systems and notifies customers of installation stages.* Selects an automated system to manage and track inquiries by customers.* Documents customer problems and histories for reference purposes.* Advises upper management on product development issues arising from product problems identified through technical support calls with customers.* Handles customer problems that appear to arise from the use of the product.* Develops and implements plans to acclimate existing customer base and introduce new accounts.Requirements:* Technically savvy * Strong communication skills* Experience troubleshooting issues and achieving solutions* The ability to explain to a non-technical person in a way they will understand* Experience with Google Business Suite * Experience with Ticket Support Systems such as Freshdesk, Sales Force, Zendesk etc * Phone Customer Service This is a Remote (work from home) position.Powered by JazzHRZbmmHRYcl2

Keywords: Redline, Philadelphia , Technical Support Representative, IT / Software / Systems , Philadelphia, Pennsylvania