PhiladelphiaRecruiter Since 2001
the smart solution for Philadelphia jobs

Field Services Technician III

Company: LogistiCare
Location: Philadelphia
Posted on: January 15, 2021

Job Description:

As an essential member of the IT Service Management team, the Field Services Technician will be responsible for providing on-site and remote support for one or more of our LogistiCare contact centers. This role will assist in team collaboration with cross-functional team(s) and business stake holders, assisting management at the local sites on how to install and maintain company equipment, and responding to all other support requests for the location. Essential responsibilities of the role include: troubleshooting end user compute machines (thin clients, desktops and laptops), advising the customer on how to use the equipment, building relationships with customers, and creating reports of the customer service calls worked for the day. The Field Services Technician is always expected to maintain a high level of customer service in all interactions. ESSENTIAL FUNCTIONS * Own the success and availability of local site(s) IT infrastructure and applications and ensures day to day resolutions of any issues * Recommend, review, and implement process improvements to provide solutions that are more efficient for our customers * Manage day-to-day tasks and small projects related to the site(s) you support reporting updates to upper management through the Service Now platform * Report ongoing issues as problem tickets in ServiceNow platform * Assist troubleshooting other teams to resolve IT issues or concerns * Assist networking team in providing onsite assistance with networking equipment as needed * Respond to support requests and track all updates within the ServiceNow platform * Create and maintain knowledge base articles within the ServiceNow platform * Provide exceptional customer service to all internal and external customers while following ITIL best practices * Image and deploy workstations, thin clients, and laptops with defined standards * Maintain a clean and organized server room and work area * Respond to all network, server, and application outages * Report network, server, and application outages is ServiceNow using the established procedures for Major Incidents POSITION QUALIFICATIONS Education * Bachelor's degree in Computer Science or other related field; will consider specialized training or equivalent professional experience in lieu of degree * ITIL v3 or v4 certification preferred Experience * 4+ years of experience in IT, preferably in field services * 4+ years supporting end users compute equipment including iGel thin clients, desktops and laptops * 4+ years supporting Windows 10 and Windows Server 2016/2019 * 4+ years in an enterprise IT environment following ITIL best practices and company policies * 2+ years ServiceNow experience working within the ITSM module SKILLS & ABILITIES * Strong interpersonal skills, communication, leadership ability, teamwork and positive attitude * Basic programming for control systems (PowerShell scripting) * Familiarity with Service Now and basic usage within the ITSM platform * PC literate, including knowledge of office productivity tools (MS Suite: Excel, Word, etc). * Attention to detail * Ability to work under pressure and handle stress * Works well within a team environment as well as individually * Must have excellent organizational and coordination skills * Must demonstrate sound analytical skills We value our team members and realize the importance of benefits for you and your family. LogistiCare offers a comprehensive benefits package to include the following: * Medical, Dental, and Vision insurance * Employer Paid Basic Life Insurance and AD&D * Voluntary Life Insurance (Employee/Spouse/Child) * Health Care and Dependent Care Flexible Spending Accounts * Pre-Tax and Post -Tax Commuter and Parking Benefits * 401(k) Retirement Savings Plan with Company Match * Paid Time Off * Paid Parental Leave * Short-Term and Long-Term Disability * Tuition Reimbursement * Employee Discounts (retail, hotel, food, restaurants, car rental and much more!!) Salary: $21.54 - 28.72 hourly LogistiCare is an Equal Opportunity Employer Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LogistiCare, Philadelphia , Field Services Technician III, IT / Software / Systems , Philadelphia, Pennsylvania

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other IT / Software / Systems Jobs

Hadoop Developer
Description: Company Description Lumen Solutions Inc. is a technology consulting Services Company based in Virginia. We provide a wide array of experienced business and IT professionals supporting clients from solution (more...)
Company: Lumen Solutions Inc
Location: Baltimore
Posted on: 01/22/2021

Salesforce Developer
Description: Salesforce Lightning Developer The Goal is seeking Senior Salesforce Developer for this Remote opportunity supporting our government client in the Aeronautical area. You will be a part of the
Company: The Goal
Location: Baltimore
Posted on: 01/22/2021

Associate Software Engineer
Description: Boeing's Electronic and Information Solutions E IS subsidiary Digital Receiver Technology DRT is seeking an Associate Software Engineer to join their team in Germantown, MD. In this role, you will (more...)
Company: BOEING
Location: Laurel
Posted on: 01/22/2021

Software Engineer, Lead - 34818
Description: Software Engineer, LeadLocation: Hanover, MarylandThis position will support a mission management tool called the Minotaur Mission Processor. Minotaur ingests data from various sensors on manned and unmanned (more...)
Company: Alion Science and Technology Corporation
Location: Hanover
Posted on: 01/22/2021

25B Information Technology Specialist
Description: AGE REQUIREMENTS: Must be between the ages of 17 and 35 br br If you've ever considered a job in IT, become an Information Technology Specialist in the Army National Guard and expand your skills and (more...)
Company: Army National Guard
Location: Seaford
Posted on: 01/22/2021

Computer Forensic Analyst
Description: Marathon TS is seeking a Senior Full Stack Developer to join our team. The role is 100 remote, but candidats must be local tot he DC/Balt area. Responsibilities: Work with a cross functional agile team. (more...)
Company: Marathon TS
Location: Baltimore
Posted on: 01/22/2021

GRC Software Engineer (Archer)
Description: Our Financial Services client has an opening--for a Sr. GRC Software Engineer with strong Archer platform experience.--This is initially a 6 month contract position and has potential to extended or convert (more...)
Company: Advantage Resourcing
Location: Baltimore
Posted on: 01/22/2021

Description: Location: 100 REMOTE Duration: Open ended, long term MarkLogic Developer REQUIREMENT -- 3-7 years of MarkLogic
Company: Fortune 10
Location: Baltimore
Posted on: 01/22/2021

Software Engineer
Description: Description Systems Engineering Solutions SES Corporation is a rapidly growing small business with over 15 years of past performance. If you would like to learn more, we would encourage you to check (more...)
Company: SES Corporation
Location: Baltimore
Posted on: 01/22/2021

NodeJS Developer
Description: Arthur Grand Technologies is in the business of providing staffing and technology consulting services. We have doubled our revenue year over year for the (more...)
Company: Arthur Grand Technologies Inc
Location: Baltimore
Posted on: 01/22/2021

Log In or Create An Account

Get the latest Pennsylvania jobs by following @recnetPA on Twitter!

Philadelphia RSS job feeds