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Production Support

Company: Hired by Matrix, Inc.
Location: Dresher
Posted on: March 28, 2020

Job Description:

Job Description Our Client is seeking a Temporary to Hire individual for a Technology position in the Support Services department. The associate provides 247 support of production or developing applications (residing on various platforms of technology) for all Business Units, under the guidance and leadership of team managers. The individual is accountable for the meeting service level commitments, as measured by several production and quality key performance indicators. Additionally, this position involves implementation of automation and use of new technology to address opportunities to improve efficiencies and effectiveness. This role can be based in Dresher, PA, Roseland, NJ or Jacksonville, FL. Responsibilities Provide support in meeting the key objectives of mainframe and distributed teams, as well as the objectives of our business partners, including but not limited to, managing workload, providing excellent customer service, and providing technical leadership Create and maintain automated utilities processes and identify new opportunities Manage workload and ensure the most effective and efficient service in accordance with existing policies and procedures including but not limited to batch processing, robotic automation and file transmissions functions Manage and participate in identifying and resolving incidents Monitor service levels to ensure quality and productivity standards are met Identify opportunities for continual process improvement with risk impact consideration Maintain processes procedures and ensure timely updates to documentation Display effective oral, written and interpersonal communication skills while interacting with all levels of Prudential associates Display strong organizational skills with the ability to prioritize and multi-task Assist team, as SME (expert), with all aspects of the job with ability to provide oversight of critical functions Varying work schedules which includes oncall, after hours, and weekend coverage remote work opportunities are contingent upon training, support requirements and management discretion Qualifications 3 to 5 plus years' IT Support experience Experience in data analytics reporting and tools such as Tableau, Splunk, Power BI, or similar Experience in DevOps with goal of delivering automated solutions or self-service capabilities within the enterprise skills in Webservices, HTML, SQL, Visual Studio, Visual Basic, SAS, or similar Experience with incident and problem management demonstrating analytical, problem solving and decision-making skills utilizing ServiceNow or similar product Experience in robotic automation, batch job scheduling and file transmission management utilizing Blue Prism, Jobtrac, Autosys, Managed File Transfer-IS or similar product Knowledge of Office 365 environment (Outlook, SharePoint, Excel, Word, Access, PowerPoint, Teams) Ability to manage multiple requests and projects simultaneously Ability to partner and influence effectively with colleagues across multiple business groups Highly motivated, conceptual thinker able to work independently and within a team to achieve desired results Ability to demonstrate strong customer service skills Bachelor's Degree in Computer Science Information Technology or related technical field Strong verbal and written communication skills Please submit your resume for consideration. Once submitted, feel free to contact Mustafa at 646-362-8854 for additional information. Approx. Duration 6 monthsRTH About Hired By Matrix Hired by Matrix, Inc. founded in 1986, is a certified Woman-Owned Business Enterprise (WBE) dedicated to providing the highest quality of job opportunities to our candidates and staffing services to our clients. We are a full service staffing firm with experience recruiting and delivering for IT, Accounting Finance, Administrative Clerical, Clinical Scientific, and Marketing disciplines. Our long history in the staffing industry and dedication to excellence are the key differentiators that have fueled our success for over 30 years. Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days and a 401k option after one year. Equal Opportunity Employer WBENC Certified WOSB Certified CEO Sharon Olzerowicz serves on the WBENC Board and is a long-standing member of the Forum Governing Group. We work hard to match our candidates with the right career opportunities. Let us find you a MatrixMatch so you can reach your career goals! Connect with us on LinkedIn and see how we can impact your career! Hired by Matrix Career Center httpswww.hiredbymatrix.comfind-workopen-positions httpswww.hiredbymatrix.comfind-workopen-positions

Keywords: Hired by Matrix, Inc., Philadelphia , Production Support, IT / Software / Systems , Dresher, Pennsylvania

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