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Customer Service Supervisor

Company: Mauser Packaging Solutions
Location: East Brunswick
Posted on: November 20, 2019

Job Description:

Mauser is one of the largest manufacturers of rigid metal and plastic containers in North America. Our diverse products and broad geographic reach have made us a market leader in the general line packaging industry. Mauser offers comprehensive packaging for a wide variety of applications. Mauser is an Equal Opportunity Employer of minorities/females/vets/disability. This position is located at East Brunswick, NJ. Customer Service Supervisor (CSS) assists the Sr. Customer Service Manager with the day-to-day activities of the department. Working with the manger, determine appropriate distribution of accounts, orders and work load amongst team members to assure appropriate coverage. -Works as needed with other internal and external teams such as our production and shipping departments as well as our customers to ensure commitments made to customers are being met. Communicate as necessary to customer and internal functions any potential opportunities and/or concerns.Responsibilities: -Supervises, coordinates, and monitors staff activities to ensure prompt, courteous, and accurate responses are provided to internal and external customers. Responsible for order entry and/or maintenance for assigned accounts.Approves and coordinates vacation requests for Division to ensure adequate coverageApproves and coordinates CSR overtime as neededAct as a backup for CSR's within Division and on as needed basis (i.e. vacation coverage or illness)Promote teamwork within the department and cooperation with other teams and departmentsTakes leadership role in training of Customer Service Representative and demonstrates developmental and motivational skills with co-workers.Facilitate open communication within and among team members. Monitors the data to ensure departmental accuracy. Supports set activities to achieve goals. Reviews and addresses customer service reporting opportunities within the department and with external teams. Participates in the periodic review of employees for performance and salary evaluation.Participate and support in SOX process reviews. Ensures all month end reporting is complete and accurate for the DivisionPerforms special projects and all other miscellaneous duties as assigned. Requirements: -5+ years of Customer Service / Account Management experience 3+ years of Supervisory experienceHigh attention to detail and organization skills. Associates or Bachelor's Degree preferred but not requiredStrong customer service advocacy and problem solving skills Subject Matter Expert (SME) of all related systems as they pertain to Customer Service including QAD, IPC and report generationPrevious customer service leadership experience with proven growth and demonstrated success Demonstrated understanding of other departments, how they operate and the impact of Customer Service on these departmentsAbility to make fact-based decisions and understand the impact of these on our customers and businessDemonstrated proficiency in Microsoft Office applications (Excel, Word), Outlook, InternetFamiliarity with sales concepts, practices and procedures in a Manufacturing environmentAbility to work with all areas of the business including plant and sales personnelProfessional verbal and written communication Possess proven leadership experience and ability to motivate employeesAbility to motivate and develop a positive team atmosphereSome Travel maybe required 10-25%

Keywords: Mauser Packaging Solutions, Philadelphia , Customer Service Supervisor, Hospitality & Tourism , East Brunswick, Pennsylvania

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