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RETAIL CASHIER-GIFT SHOP

Company: Caesars Entertainment
Location: Philadelphia
Posted on: November 12, 2019

Job Description:

RETAIL CASHIER-GIFT SHOP ******WW Essential Duties and Responsibilities: Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors and FOCUS skills. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Caesars Rewards programs and Caesars Rewards registration and membership. Provides a warm farewell and thanks guests for visiting. Promotes Harrah's and always projects Harrah's in a positive light to guests. Assists customers in purchasing merchandise. Receives packages and boxes of various sizes. Marks prices on merchandise as directed. Maintains accurate accounting of change bank utilized for giving change, refunds, etc. Understands and implements proper settling of purchases with debit cards, credit cards, complimentaries, Caesars Rewards points. Maintains neatness of work area and ensures merchandise is displayed in proper area. Responsible for assigned cash drawer and is accountable for such funds through audit and financial controls. Complies with all uniform and appearance guidelines. Adheres with all internal control procedures, Company policies and procedures. Requirements: High school diploma or equivalent required. Prior cashier/general office experience and customer contact experience is preferred. Must have strong customer service, written/verbal communication, interpersonal and organizational skills. Must be available to work a flexible schedule that includes nights, weekends, and holidays. Is able to work in smoke filled environment, and is able to sit and stand for prolonged periods of time. Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). Caesars Entertainment, Inc. is an Equal Opportunity Employer. In Compliance with the American with Disabilities Act, Caesars may provide reasonable accommodation to qualified individuals and encourage both prospective and current employees to discuss potential accommodation with the employer. Essential Duties and Responsibilities: Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors and FOCUS skills. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Caesars Rewards programs and Caesars Rewards registration and membership. Provides a warm farewell and thanks guests for visiting. Promotes Harrah's and always projects Harrah's in a positive light to guests. Assists customers in purchasing merchandise. Receives packages and boxes of various sizes. Marks prices on merchandise as directed. Maintains accurate accounting of change bank utilized for giving change, refunds, etc. Understands and implements proper settling of purchases with debit cards, credit cards, complimentaries, Caesars Rewards points. Maintains neatness of work area and ensures merchandise is displayed in proper area. Responsible for assigned cash drawer and is accountable for such funds through audit and financial controls. Complies with all uniform and appearance guidelines. Adheres with all internal control procedures, Company policies and procedures. Requirements: High school diploma or equivalent required. Prior cashier/general office experience and customer contact experience is preferred. Must have strong customer service, written/verbal communication, interpersonal and organizational skills. Must be available to work a flexible schedule that includes nights, weekends, and holidays. Is able to work in smoke filled environment, and is able to sit and stand for prolonged periods of time. Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). Caesars Entertainment, Inc. is an Equal Opportunity Employer. In Compliance with the American with Disabilities Act, Caesars may provide reasonable accommodation to qualified individuals and encourage both prospective and current employees to discuss potential accommodation with the employer. Pennsylvania-Chester-Harrah's Philadelphia Regular

Keywords: Caesars Entertainment, Philadelphia , RETAIL CASHIER-GIFT SHOP, Hospitality & Tourism , Philadelphia, Pennsylvania

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