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Customer Service Coordinator

Company: Universal Atlantic Systems
Location: Paoli
Posted on: August 17, 2019

Job Description:

Function of Position: Dispatches technicians to the job and provide necessary information regarding the service request. Update database accordingly. Duties and Responsibilities:

  • Maintain quality customer relations by effective communication and interaction between customers, field technicians, and in-house operators.
  • Schedule outside service technicians for customer service requests, emergency service, and routine inspections to ensure efficient and effective system maintenance.
  • Ability to negotiate service call costs to an acceptable amount to meet budget.
  • Enter and track service work orders, technician's time to complete work, and follow-up on open work orders to ensure accurate account information is being processed.
  • Inform appropriate departments of certain requests that are initiated by customer, but cannot be performed by the Service Department and make appropriate follow up comments in database.
  • Responsible to accurately complete fire/RAVEN inspection paperwork in a timely fashion.
  • Must meet or exceed the minimum performance standards.
  • Perform special projects and all other duties as assigned. Education and Experience: High school diploma and one year of customer service experience, or equivalent. Must have a working knowledge of Microsoft applications or desire and ability to learn. Strong organizational skills and outstanding communication skills are a must to work in this fast paced and high-pressure environment. Ability to work within a team environment.

Keywords: Universal Atlantic Systems, Philadelphia , Customer Service Coordinator, Hospitality & Tourism , Paoli, Pennsylvania

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