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Customer Service Representative

Company: FedEx Trade Networks
Location: Sharon Hill
Posted on: December 9, 2018

Job Description:

Customer Service Representative Job Duties: Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries. Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs and transportation. Anticipate, identify, and resolve problems which could delay the timely release or movement of freight. Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements. Resolve banking and letter of credit problems. Advise customers on payment terms. Resolve billing issues and ensure that invoicing and vendor payments are billed accurately. Complete accurate data input or corrections into computer files. Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review. For transportation customer service reps: develop rates and/or provide quotes for the movement of freight. Research and negotiate carrier rates. Resolve billing issues, coordinate post entry activity on customer's behalf. Requirements: High school diploma/GED. Proficient computer skills. Strong customer service, organizational & communication (written/oral) skills. Strong knowledge of U.S. Customs regulations & other federal regulations and requirements w/respect to specific area of expertise (chb, air trans, ocean trans, surf trans) as applicable depending on functional department. Chb: proficient in H.T.S. Classification & familiary with the harmonized tariff system. Air trans: department of commerece & treasury regulations such as export licensing & schedule b tariff classifications. Banking requirements for international trade. Regulations regarding dangerous goods shipping & foreign regulations. Ocean trans: bsa - icc 400/500/322. Hazardous materials, shipping act of 1984, plant quarantine, usda regs, sgs & other independent surveyor & tariff requirements. Sur trans: regs for import/export; DOT. Basic math skills for conversions to metric and currency evaluations. One and a half (1 1/2) years of work/field experience preferred. Apply Online Below

Keywords: FedEx Trade Networks, Philadelphia , Customer Service Representative, Hospitality & Tourism , Sharon Hill, Pennsylvania

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