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Customer Service Representative

Company: Almo Corporation
Location: Philadelphia
Posted on: July 13, 2018

Job Description:

SUMMARY:

Responsible for providing post-sales customer support within the Premium appliance channel.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Apply general Almo policies and relevant regional policies to serve customers and solve customer problems while protecting Almo?s financial position.

Interact with customers/vendors and support Almo sales team by performing the following duties and communicating problem resolution and action back to customer/vendor partner/Sales team:



  • Process customer credits

  • Provide allowances for damages/defects based on manufacturer warranty

  • Authorize service process when required

  • Provide price adjustments

  • Manage and resolve freight claims

  • Perform inventory checks

  • Issue Return Authorization (RA)

  • Resolve service issues, request for parts and replacement parts and other order issues

    MINIMUM REQUIREMENTS:

    • Associate's degree (A. A.) or equivalent from two-year college or technical school
    • 1-2 years related experience
    • Skilled in MS Office Suite
    • Problem-solving ability-- understand unique situations and circumstances and apply Almo policies to identify and communicate decision

      Keywords: Almo Corporation, Philadelphia, Customer Service Representative, Hospitality & Tourism, Philadelphia, Pennsylvania

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