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New Restaurant Opening Strategist - Mid-Atlantic Region

Company: Chipotle Mexican Grill
Location: Philadelphia
Posted on: July 13, 2018

Job Description:

New Restaurant Opening Strategist - Mid-Atlantic Region (18018138) Description The New Restaurant Opening (NRO) Strategist ensures that all new restaurant openings assigned to them are successful, according to the following criteria: fully staffed with trained, appropriately experienced crew and managers who have the right supplies, skills and equipment to deliver a safe, outstanding customer experience on the day of opening and thereafter.

Responsibilities

In addition to following Chipotle's policies and procedures, principal responsibilities include, but are not limited to:

Lead and oversee the setup and on-site training at every new restaurant opening
Schedule well in advance and lead all planning calls at proper cadence
Ensure that all necessary materials are on-site at the proper cadence/dates
Maintain a constant line of communication between construction and operations regarding scheduling adjustments
Own the NRO by being on site from turnover through 3 days post-opening, ensuring training systems are becoming habitual
Lead an NRO experience that is engaging, thorough, and results in functional crew members and a cohesive team
Ensure each new restaurant opens with a full and properly trained management team
Work with Operations Leadership to identify GM candidates 8 months in advance
Collaborate with the Operations Leadership and NRO GM to select the management team 4 months prior to turnover
Visit the management team with the Operations Leadership to assess their training culture and performance
Partner with the Operations Leadership to ensure the best decisions are made, escalating the conversation to Regional Training Manager (RTM) or Executive Operations Leadership where appropriate
Follow up with Operations Leadership on a weekly cadence during the planning process to remain informed and consulted regarding management changes
Ensure each NRO opens with proper staffing levels of pre-trained, proficient team members
Partner with Operations Leadership to solidify strategy for pre-training/transfers
Connect with NRO GM and Operations Leadership weekly during hiring to ensure we are recruiting top talent at the proper pace
Connect with NRO GM and Operations Leadership weekly to ensure pre-hired crew are receiving world class training. Visit in person when possible
Use Voltage to track staffing weekly
Build and maintain a training culture where all employees utilize 'One Best Way' to deliver 100% of standards, 100% of the time:
Visit restaurants with operations leaders to coach training deficiencies
Prioritize time in the field with Operations Leadership who have upcoming NROs
Work with your RTM to ensure field visits are purposeful and impactful
Calibrate regularly with RTM to ensure 'one best way' message is being communicated
Partner with RTM within scope of '5 Principal Accountabilities'
Provide useful feedback to Training, Operations Services and other departments
Identify and develop Training Coordinators (TC) and future NRO strategists:
Work with operations to ensure a TC or TC candidate is present at every NRO
Maintain a bench of validated, top-tier TCs to assist in future NROs
Identify top-performing single-unit managers with a passion for training who could be future NRO Strategists

The ideal candidate will:

Have a bachelors degree or equivalent work experience
3+ years of restaurant industry experience; single-unit leadership, multi-unit experience preferred
New restaurant/retail opening experience
Demonstrated track record of achieving results
Passion for training and development
Believe that clear communication, organization, and timeliness are not dirty words
Enjoy speaking in front of large groups of people
Embrace change and love to learn
Like to travel (a lot!)
Have quick access to a major airport

Ability to lift 50 lbs.

The ideal candidate will NOT:

Like to sit at a desk all day and avoid talking to other people
Want someone else to constantly tell them what to do
Think that "classroom style" is the best way to teach everything
Dislike burritos

Primary Location: Pennsylvania - Philadelphia - 1480 - Rittenhouse Square-(01480) Work Location: 1480 - Rittenhouse Square-(01480) 1512 Walnut Street Philadelphia 19103

Keywords: Chipotle Mexican Grill, Philadelphia, New Restaurant Opening Strategist - Mid-Atlantic Region, Hospitality & Tourism, Philadelphia, Pennsylvania

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