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Care Navigator Customer Service Director

Company: HCR ManorCare
Location: Wallingford
Posted on: January 14, 2018

Job Description:

Employer provides a range of services, including skilled nursing care, assisted living, post-acute medical and rehabilitation care, hospice care, home health care and rehabilitation therapy.The Care Navigator directs the overall patient experience from admission through discharge.------------------ Meets and greets new patients to facility; explains and orients patients to the facility services such as therapy, meals, bathing, medications, activities and the guest services directory------------------ Resolves customer requests, questions and initiates follow-up of concerns; provides information to improve customer service------------------ Synchronizes discharge planning with the patient, family, rehabilitation, nursing and social service------------------ Serves as a role model to foster superb customer serviceIn return for your expertise, you'll enjoy excellent training, industry-leading benefits and unlimited opportunities to learn and grow. Be a part of the team leading the nation in healthcare. 4088 - ManorCare Health Services - Wallingford, Pennsylvania
Minimum one-year experience in a customer service or administrative position required.

Job Specific Details:

Entry level position to skilled nursing administration

Keywords: HCR ManorCare, Philadelphia, Care Navigator Customer Service Director, Hospitality & Tourism, Wallingford, Pennsylvania

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