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Coffee Part Time Customer Service

Company: Wegmans Food Markets, Inc.
Location: North Wales
Posted on: January 12, 2018

Job Description:

Want a job youll LOVE?

Our Coffee Shop serves customers the freshest, most delicious blends of coffee and specialty drinks throughout the day. In this department, youll work with a team to provide incredible customer service and share your knowledge and passion for the coffee industry. If you are a coffee fanatic and love the scents of freshly brewed coffee, this could be the role for you!

Looking for Career Growth? Watch our video!

http://youtu.be/Bw7gG0U6DqM

How do I make a difference?



Providing Incredible, Knowledge Based Customer Service


  • Build rapport with customers by remembering regular drink orders, making recommendations, and conversing with customers while preparing orders
  • Share your knowledge and passion for the industry to help educate others about different blends, seasonal drinks, and new products
  • Maintain product levels throughout the day by stocking, refilling and rotating product, and preparing fresh coffee and specialty beverages

    Ensuring High Quality Products & Ingredients


    • Follow Wegman core recipes to prepare drink orders with speed, accuracy, and a consistent outcome in line with Wegmans Standards of quality
    • Merchandise products in innovative and eye-catching displays to increase customer awareness and promote sales in the department
    • Properly maintain and operate all equipment and machinery in the department, including but not limited to, espresso machines, blenders, commercial coffee brewers and coffee pots
    • Properly handle products, use equipment, keep accurate logs and follow sanitation practices in accordance with food and human safety guidelines, and Simplification 5S procedures

      Living Who We Are


      • Support, encourage, and respect co-workers
      • Work with supervisor to set and achieve goals for professional development
      • Comply with Wegmans Policies and Work Rules, as well as, federal and state laws
      • Maintain open lines of communication with supervisors and coworkers to ensure the most efficient operations in the department

        Seeking Candidates Who


        • Live our values: caring, respect, empowerment, making a difference, high standards
        • Possess teamwork & diversity awareness
        • Seek continuous learning opportunities
        • Provide incredible customer service
        • Ensure food & human safety
        • Possess organizational skills
        • Provide knowledge based service
        • Educate self and others about product knowledge
        • Use and explain Wegmans cooking techniques
        • Possess culinary knife skills

          Preferred Skills and Experience


          • Customer service experience, preferably in a food service, grocery or retail setting
          • Experience working in a coffee shop or kiosk environment

            Work Environment


            • Work involves continuous interaction with customers and co-workers in a fast-paced environment
            • Typical motions include repetitive hand and arm movements, bending, reaching, frequent lifting, and sometimes reaching and lifting above shoulder height.
            • Responsible for moving and lifting an average of 1 10 pounds of product with a maximum weight lifted of 35 rarely
            • Basic tools & Equipment must be able to use coffee machines, cash register, u-cart, food service appliances
            • Will spend the majority of time on his or her feet and stand without a break for up to 4 hours
            • May be exposed to various allergens



              • Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen and/or criminal background check. All Applicants will be screened; only those closely matching the job posting will be interviewed

















                Keywords: Wegmans Food Markets, Inc., Philadelphia, Coffee Part Time Customer Service, Hospitality & Tourism, North Wales, Pennsylvania

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