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Valet Runner

Company: SugarHouse Casino
Location: Philadelphia
Posted on: January 11, 2018

Job Description:

Summary: Safely parks and retrieves guest vehicles according to established policies and guest service standards.



Guest Service Expectation:


  • Smile and make eye contact
  • Welcome with a warm greeting
  • Energetic and enthusiastic service
  • Entertain with hospitality
  • Thank and appreciate the business


    Essential Job Functions:


    • Greets guests according to service standards.
    • Explain to guests SugarHouse Casino parking and retrieval procedure to ensure guest satisfaction.
    • Must be able to sprint to/from vehicles.
    • Must strive to answer the valet phone within 3 rings and maintain professional telephone etiquette.
    • Maintain proper storage and labeling of guest keys and tags.
    • Opens and closes vehicle doors.
    • Parks arriving vehicles and retrieves parked vehicles.
    • Completes accident reports.
    • Responds to guest request for casino related information such as property amenities, special events and promotions.
    • Other duties may be assigned.


      Qualifications:

      High school diploma or general education degree (GED).

      One year related experience or training preferred.


      • Must be available to work flexible shifts, weekends and holidays.
      • Must have a valid state driver's license and clean driving record.
      • Able to drive a manual or standard shift transmission.
      • Ability to communicate with Team members and guests
      • Ability to obtain and maintain all necessary licensing


        Physical and Mental Demands:


        • Regularly required to see, talk and hear; use hands to finger, handle, or feel; reach with hands and arms; sit, stand, walk and run.
        • Must occasionally lift up to 25 pounds.
        • Able to work with others while maintaining a positive and courteous demeanor.

          Keywords: SugarHouse Casino, Philadelphia, Valet Runner, Hospitality & Tourism, Philadelphia, Pennsylvania

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