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E-Commerce Customer Service Representative

Company: Elegant Furniture & Lighting
Location: Philadelphia
Posted on: January 9, 2018

Job Description:

Job DescriptionElegant Furniture & Lighting (www.elegantlighting.com) seeks a well-organized, computer savvy, detail oriented person to work as a Customer Service Representative at our Philadelphia, PA headquarters for our eCommerce division. In addition to the skills listed below, candidate must have patience, enthusiasm and dedication. Please include salary requirement along with your submission.Duties include, but are not limited to:

  • Receiving customer calls
  • Assisting customers with item information and custom orders
  • Order processing, fulfillment related tasks and following up on orders with customers
  • Administrative duties as required by manager and executive management
  • Software/system development project support and management
  • Product data and specification collection
  • Improving overall customer communicationRequired Knowledge, Skills and Abilities
    • Must be proficient in Microsoft Excel
    • Excellent telephone and email skills
    • Ability to communicate well in both spoken and written English
    • Excellent typing and computer skills
    • Very patient and driven to ensure customer satisfaction
    • Home décor/Lighting experience a plus
    • Experience with ERP systems
    • Experience taking and processing orders in an eCommerce environment
    • Fluency with the Internet (email and web browser applications)
    • Ability to work independently and as part of a team
    • Ability to set priorities, multi-task and meet deadlines
    • Analytical skills, with the ability to provide appropriate solutions, answers and directionCompany DescriptionElegant Furniture & Lighting, Inc. is a designer and manufacturer headquartered in Philadelphia, PA. Since its inception in 2000, Elegant Lighting has made innovative strides in lighting & home decor design and creation resulting in the fastest growing company in the industry. Our company is active throughout every step of production to ensure that the beautiful piece of art that graces your home or business is sheer perfection. We understand our customers and know that today's buyer wants real value. Elegant Furniture & Lighting, Inc. will continue to constantly move forward and evolve in order to meet and exceed that high expectation.

      Keywords: Elegant Furniture & Lighting, Philadelphia, E-Commerce Customer Service Representative, Hospitality & Tourism, Philadelphia, Pennsylvania

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