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Coffee Part Time Customer Service

Company: Wegmans
Location: North Wales
Posted on: January 9, 2018

Job Description:

Want a job you---ll LOVE?Our Coffee Shop serves customers the freshest, most delicious blends of coffee and specialty drinks throughout the day. In this department, you---ll work with a team to provide incredible customer service and share your knowledge and passion for the coffee industry. If you are a coffee fanatic and love the scents of freshly brewed coffee, this could be the role for you!
Looking for Career Growth? Watch our video!http://youtu.be/Bw7gG0U6DqM
How do I make a difference?
Providing Incredible, Knowledge Based Customer Service

  • Build rapport with customers by remembering ---regular--- drink orders, making recommendations, and conversing with customers while preparing orders
  • Share your knowledge and passion for the industry to help educate others about different blends, seasonal drinks, and new products
  • Maintain product levels throughout the day by stocking, refilling and rotating product, and preparing fresh coffee and specialty beveragesEnsuring High Quality Products & Ingredients
    • Follow Wegman core recipes to prepare drink orders with speed, accuracy, and a consistent outcome in line with Wegmans Standards of quality
    • Merchandise products in innovative and eye-catching displays to increase customer awareness and-- promote sales in the department
    • Properly maintain and operate all equipment and machinery in the department, including but not limited to, espresso machines, blenders, commercial coffee brewers and coffee pots
    • Properly handle products, use equipment, keep accurate logs and follow sanitation practices in accordance with food and human safety guidelines, and Simplification 5S proceduresLiving Who We Are
      • Support, encourage, and respect co-workers
      • Work with supervisor to set and achieve goals for professional development
      • Comply with Wegmans Policies and Work Rules, as well as, federal and state laws
      • Maintain open lines of communication with supervisors and coworkers to ensure the most efficient operations in the departmentSeeking Candidates Who---
        • Live our values: caring, respect, empowerment, making a difference, high standards
        • Possess teamwork & diversity awareness--
        • --Seek continuous learning opportunities
        • Provide incredible customer service
        • Ensure food & human safety
        • Possess organizational skills
        • Provide knowledge based service
        • Educate self and others about product knowledge
        • Use and explain Wegmans cooking techniques
        • Possess culinary knife skillsPreferred Skills and Experience
          • Customer service experience, preferably in a food service, grocery or retail setting
          • Experience working in a coffee shop or kiosk environmentWork Environment
            • Work involves continuous interaction with customers and co-workers in a fast-paced environment
            • Typical motions include repetitive hand and arm movements, bending, reaching, frequent lifting, and sometimes reaching and lifting above shoulder height.
            • Responsible for moving and lifting an average of 1 --- 10 pounds of product with a maximum weight lifted of 35 rarely
            • Basic tools & Equipment must be able to use coffee machines, cash register, u-cart, food service appliances
            • Will spend the majority of time on his or her feet and stand without a break for up to 4 hours
            • May be exposed to various allergens----
              --* Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen--and/or criminal background check. All Applicants will be screened; only those closely matching the job posting will be interviewed

              Keywords: Wegmans, Philadelphia, Coffee Part Time Customer Service, Hospitality & Tourism, North Wales, Pennsylvania

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