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Opticians

Company: Lenscrafter in Macys
Location: Philadelphia
Posted on: January 9, 2018

Job Description:

GENERAL FUNCTION Create exceptional value in the lives of our customers by delivering Signature Customer Experiences. Ensure customers are always delighted by performing the key steps of our selling model. Develop the optical skills of others and create an effective learning environment. MAJOR DUTIES AND RESPONSIBILITIES Commitment to Customer Satisfaction Convey a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Process steps: o Promptly greet the Customer o Explain the Process o Merchandise Selection o Tender Sale / Visit o Dispense Product Anticipate problems before they occur; explore underlying reasons for recurring customer problems; go beyond symptoms to diagnose problem; strive to develop long-term solutions to problems Assist customer in selection of frames and/or lenses best suited for their lifestyle, Rx, and price needs. Suggest improvements and recommend solutions to problems. Assist other retail associates with difficult and/or complex areas of customer product needs and prescriptions Patient and courtesy with indecisive or hard-to-please customers; find answers to unfamiliar questions or products LEADERSHIP Anticipate and address associate questions/problems; cooperate and participate readily in group efforts Resolve issues timely; recommend improvements Ensure a positive and productive Store Manager/Macys Host relationship that contributes to growing the business and customer satisfaction FITTING/DISPENSING Educate customer on LensCrafters' guarantee(s) and services including: eyewear care tips, complimentary adjustments, follow-up services, protection plans and warranties Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details Ensure finished eyewear meets LensCrafters' optical standards and customer expectations STANDARDS OF PERFORMANCE Strive to achieve "Exceptional Results on LensCrafters annual Customer Experience Indicators/Functional Skills that align with brand priorities Ensure a positive and productive Store Manager/Macys Host relationship that contributes to growing the business and customer satisfaction ADMINISTRATIVE Effectively operate the Point of Sale terminal Accurately operate the Point of Sale cashier terminal, when required, REQUIRED KNOWLEDGE AND SKILLS Knowledge of current optical theory and merchandise; maintain currency Knowledge of current store merchandise Strong communication skills (verbal and listening) Sales skills Familiarity with cash register, computers and calculators EDUCATION High School graduate or equivalent State licensure required (if applicable) and/or ABO Certification in non-licensed states preferred EXPERIENCE Optical dispensing experience Previous customer service and retail experience preferred WORKING CONDITIONS Standing most of the day THIS DESCRIPTION IS NOT INTENDED TO INCLUDE ALL JOB DUTIES. ASSOCIATES MAY BE REQUESTED TO PERFORM JOB'RELATED TASKS OTHER THAN THOSE SPECIFICALLY PRESENTED IN THIS DESCRIPTION. Required experience: Optical Dispensing: 1 year

Keywords: Lenscrafter in Macys, Philadelphia, Opticians, Hospitality & Tourism, Philadelphia, Pennsylvania

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