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Hotel Valet Attendant

Company: Courtyard by Marriott
Location: Philadelphia
Posted on: December 2, 2017

Job Description:

The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure.
DUTIES AND RESPONSIBILITIES
Guest Service
Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clientsAcknowledges and greets customer within five feet with a professional and friendly demeanorUses guest last names during interactionsUses salutation of the day and welcomes guests to the locationPractices proper Towne Park phone etiquettePosts up in designated areas when not completing tasksRuns at top speed to park and retrieve vehicles and drives slowly and cautiouslyAssists guests with bell services and luggage storage as needed (when applicable)Opens all vehicle and property doors for guestsAssists customers with directions, taxis, reservations and other inquiriesProvides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the areaDelivers messages, items and/or guest amenities as requestedTransport guests to appropriate places that are approved by the location (when applicable)Explains parking rates and retrieval procedures to guests upon arrival 
Systems and Standards
Completes all tasks in a timely manner as instructed by the Account ManagerTreats guests and associates with courtesy, respect and dignityFollows all appearance standards as set forth by Towne Park, including complete approved pressed uniformFollows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the locationExecutes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and proceduresMaintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urnsConsistently completes location on all key tags after parking vehicleCalculates and collects revenue for vehicles when needed 
QUALIFICATIONSHigh school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experienceAbility to operate a manual transmission is highly desirablePerform parallel parkingMust have and maintain a valid drivers license and clean driving recordFor insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screenMust complete the Wheelchair Safety Training course provided by Towne ParkIf providing shuttle services, may be subject to additional requirements 
PHYSICAL DEMANDS AND WORK ENVIRONMENT                                                                                                   
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally.Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distancesWorking flexible schedules and extended hours are sometimes required.
 JB.0.26.LN

Keywords: Courtyard by Marriott, Philadelphia, Hotel Valet Attendant, Hospitality & Tourism, Philadelphia, Pennsylvania

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