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Department Manager

Company: H&M
Location: Plymouth Meeting
Posted on: December 1, 2017

Job Description:



Here---s what---s possible for H&M DEPARTMENT MANAGERS:

Department Managers are responsible for a lot of things here at H&M. From typical managerial things such as sales maximization, customer service and department profitability to coaching teams within a department. And they---re tasked to do it all according to H&M values, standards, policies and procedures. H&M culture, really. But most importantly, we ask our Department Managers to develop their teams. Think of this role as a manager-slash-mentor. Or mentor-slash-manager. Whichever you prefer. Just know that the only way we can become a better company is when we have talented people help unlock what---s possible for everyone around them.

Title: Department Manager


Function: Sales


Department: Store


Reports to: Store Manager


Direct Reports: Department Supervisor, Sales Advisor(s)

Overall Job Function: Responsible for sales, customer service and profitability of a department. Manages a team within a department according to H&M values, standards, policies and procedures and is responsible for all people development functions.

Job Responsibility including but not limited to:With people



  • Organize and distribute the work of his/her staff, set priorities and keep an overview of the tasks to be accomplished in accordance with the StoreManager

  • Manage, recruit, on board, train, develop and provide succession planning for the staff in the store in partnership with the Store Manager

  • Carry out supervisory responsibilities in accordance with the organization---s policies and applicable laws including approving time-off requests, pay, location or title changes; conducting terminations and corrective actions and making employment decisions

  • Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment


    Commerciality



    • Take action within department to maximize sales through joint operational and commercial focus to obtain highest level of profitability

    • Proactively ensure your team has knowledge on all product, campaign,

    • promotion, display guidelines and merchandise information

    • Ensure garment presentation, garment level and visual standards within the department are presented according to H&M---s expectations

    • Plan and coordinate with the visual team on all activities concerning campaigns, promotions and sales activities in his/her department


      Operations



      • Effectively schedule the staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals

      • Work with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitability

      • Responsible for knowledge and completion of cash office operational functions

      • Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety

      • May be assigned overall store responsibility in absence of Store Manager


        Customer Service



        • Maintain high-quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room and at the cash point


          Financial Accountability:



          • Assist Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for department; work with comparable sales from last year, sales to budget and future sales trends to maximize profitability

          • Accurately record sales and worked hour figures


            Minimum Candidate Qualifications:



            • High School graduate or equivalent. Associate---s or Bachelor---s Degree preferred

            • Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience

            • Ability to lift in excess of 20 pounds

            • Ability to stand for long periods of time; bend, stretch, engage in repetitive motions, push; pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance

            • Ability to climb a ladder and use a stepstool


              Competencies:



              • Exceptional customer service and interpersonal skills

              • Proven organizational and analytical skills

              • Ability to be proactive to drive sales by creating selling opportunities

              • Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge

              • Ability to take own initiative and work under own direction

              • Ability to work strategically, tactically and operationally

              • Able to multi-task in a fast paced environment

              • Ability to establish effective routines for excellent communication with all members of the team to maximize productivity

              • Ability to provide feedback in a constructive and professional way

              • Ability to handle conflict and resolve problems constructively

              • Experience in administrating progressive discipline process and performance management

              • Basic computer skills, such as browser navigation, software interaction and data entry are needed

              • Open availability including evenings and weekends

              • Minimal travel required as necessary (i.e.Workshops)


                Job Status: Non-Exempt, Hourly

                EEOC Classification: SLS


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                Keywords: H&M, Philadelphia, Department Manager, Hospitality & Tourism, Plymouth Meeting, Pennsylvania

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