Hotel General Manager
Company: Sage Hospitality Group
Location: Philadelphia
Posted on: November 19, 2023
Job Description:
Why us?
Sage Hospitality Group is set to hire a Hotel General Manager to
join us at the The Logan in Philadelpia, located in the heart of
Logan Square. -At The Logan, you will uncover the true soul of
Philadelphia, a city teeming with phenomenal people, extraordinary
experiences and authentic hospitality. Welcome to the City of
Brotherly Love!
American freedom gained its foothold in Philadelphia - a fiercely
independent spirit that remained to infuse its commerce, its
culture, and its people. At the intersection of it all - the very
vibrant Logan Square, now anchored by its namesake hotel, The
Logan. The Logan inspires with a lively urbane flair and luxe
aesthetic-a modern hotel designed as the beating heart of the city
it calls home. The hotel makes a grand first impression-with its
own collection of artworks, its subdued brand of stellar service,
its unassuming luxury, and its warm and neighborly welcome.
Confident and sophisticated, with an artful point of view.
Our associates understand the needs and wants of our guests and can
address them without hesitation. They create a personalized
experience for each person who visits The Logan and support one
another in doing so. If you have a passion for pleasing others, a
get it done mentality, and are looking for an opportunity to make a
difference every day by enriching the lives of others, The Logan
Hotel may be for you.
Job Overview
Overall management responsibility for the operation of the hotel
including profitability, guest service, product quality, and
overall cleanliness and maintenance of the hotel property. -
Operation of the hotel will be within the framework of approved 1)
annual budget, 2) annual marketing plan, 3) annual capital
expenditure plan, 4) annual wage plan, and always within the
framework of all Company policies and procedures.
Responsibilities
Executive Committee
- Lead the Executive Committee utilizing a participative style:
be readily available and effectively communicate with each member,
coordinate the operation of each individual's department and
special projects, and assist in identifying problems and
solutions.
- Guide the committee in dealing with the hotel's problems and
opportunities in order to best serve the financial interests of the
property.
Operating Budget
- Development of annual operating budget which will serve as an
operating plan and define required levels of achievement.
- Assure achievement of annual budget in revenues, costs and
profits through accounting diligence and expenditure controls and
proficient accounting practices.
Departmental Objectives
- Set written priorities and key objectives for each department
head quarterly including action plan and completion date.
- Follow up to assure successful implementation and
follow-through and take corrective action in the event of failure
to meet assigned objectives.
Forecasting
- Monthly forecasting of operating staff and cost
expenditures.
- Business planning in line with forecasted sales and costs
including guidance to department heads.
P & L Statement Critique
- Monthly review of financial statement in order to correct
problems, assure spending is in line and to plan for future
business.
- Review and approve all expenses in "other expense" categories
in all departments.
- Regularly review all major expenses to assure that monies are
wisely expended.
Staff Relations
- Develop a high level of esprit de corps and loyalty to the
hotel and to the company in order to reduce turnover and increase
employee morale.
- Communicate, counsel and assist in staff development.
- Be visible and available to all hourly personnel in accordance
with the Company's open door policy.
- Attend monthly department employee meetings whenever
possible.
Staff Evaluation
- Conduct performance appraisal and personal development plans
for management staff.
- Identify substandard performance of individual managers and
outline improvement action, including taking corrective or
disciplinary measures.
Staff Hiring
- Assure level of experience, knowledge and ability to meet job
requirements of all hotel management.
- Cost Controls Review controls and assure adherence at all times
in order to protect the hotel's property/assets.
Wage and Salary Administration
- Review all wage and salary increases assuring compliance with
wage scales and compensation philosophies as outlined in the
Company's management manuals.
- Future Business Quarterly review of future bookings of room
nights and banquet sales, early identification of weak periods,
implementing yield management practices.
Pricing
- Quarterly review of pricing including review of cost increases
and competitive pricing in room rates, restaurant, lounge and
banquet areas.
- Assure recommendation and implementation of price increases on
a timely basis.
Inspection
- Regular personal inspection of guest rooms, public areas, back
of house, banquet function set-ups. Assure that written lists are
developed of corrective actions required for implementation by
housekeeping, maintenance and operating departments.
- Guest service through leadership and example, establish a
friendly, courteous, service-oriented approach to guests that is
exhibited by all hotel employees.
- Establish and implement guest service standards for all
departments, periodically review, identify problems and corrective
actions.
Property Maintenance
- Assure that an on-going program is followed in regular repair
and upkeep of the facility, landscape and equipment by developing
and implementing a preventive maintenance program.
Marketing Plan
- Development of annual sales and marketing plan.
- Monitor implementation of marketing plan action steps.
Sales Management
- Regular review of sales solicitation activities, room nights
productivity and group room rates sold by the sales
department.
- Regularly review individual productivity taking corrective
action and guiding as needed.
- Evaluate market mix and take action in order to best position
the hotel for increased business.
- Involvement in sales solicitation of key accounts by reviewing
contracts, meeting with sales department, visit key account
contacts in person and by phone.
- Food and Beverage Promotion
- Monitor the success of F&B promotion programs. Take
corrective actions as required.
- Monitor sales levels in order to take steps to reverse negative
sales trends.
Credit
- Maintain credit policies at Front Office, Sales and
Catering.
- Attend credit meetings and assist in developing action plans,
supervise collections of major accounts, review of aging reports
and approval of write-offs.
Front Office Management
- Regular review of Front Office results in order to maximize
room revenue.
- Identify problem areas and initiate solutions.
Community Relations
- Represent the hotel within the local community, positioning the
hotel as a good corporate citizen that is involved and supportive
of community affairs.
Policies and Procedures
- Assure that all Company policies and procedures are fully
implemented throughout the hotel.
Owner Relations
- Cultivates robust rapport with property owners
- Engages in proactive and consistent communication with
owners
- Ensures owners are well-informed about property initiatives and
guest experiences
- Delivers comprehensive analysis of property performance to
owners
- Integrates guest, financial, and employee business data into
meticulous analyses
- Skillfully manages a delicate balance between owner interests
and branded priorities
- Formulates strategic solutions that generate value for both
owners and the brand
- Actively advocates and promotes ideas to enhance property
service and drive profitability to ownership
Qualifications
Education/Formal Training
A four-year college degree or equivalent education/experience
Experience
Previous experience as General Manager or Assistant General Manager
at a similar size and type of hotel, previous experience as
Department Head at same facility.
Knowledge/Skills
- Requires advanced knowledge of the hospitality and business
management fields.
- Requires considerable working knowledge of other major areas
and the skill to integrate and communicate that
information.
- Requires studying, analyzing and interpreting complex
activities or information in order to improve known practices or
develop new approaches.
- Ability to make decisions with only general policies and
procedures for guidance and keeping the General Manager informed of
general direction.
- Requires highly developed communication skills to frequently
negotiate, convince, sell and influence other managerial personnel,
hotel guests and/or corporate clients.
- Must have excellent speech and written skills in order to
communicate with managers, guests and employees.
- Must have excellent literacy skills necessary for reports,
policies and procedures.
Physical Demands
The physical demands described here are representative of those
that must be met by an associate to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
- Must have vision ability in order to visually inspect
hotel.
- Must have mobility to walk through the front and the back of
the hotel.
- Climbing approximately 20-30 steps 10% of the week.
- Physically able to regularly inspect all areas of interior and
exterior of facility.
Environment
General office and hotel environment
Benefits
- Eligible to participate in Sage bonus plan
- Unlimited paid time off
- Medical, dental, & vision insurance
- Eligible to participate in the Company's 401(k) program with
employer matching
- Health savings and flexible spending accounts
- Basic Life and AD&D insurance
- Company-paid short-term disability
- Paid FMLA leave for up to a period of 12 weeks
- Employee Assistance Program
- Great discounts on Hotels, Restaurants, and much more.
- Eligible to participate in the Employee Referral Bonus Program.
Up to $1,000 per referral.
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Keywords: Sage Hospitality Group, Philadelphia , Hotel General Manager, Hospitality & Tourism , Philadelphia, Pennsylvania
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