Customer Service Specialist

Company: Canon Business Process Services
Location: Philadelphia
Posted on: May 28, 2023

Job Description:

Overview
Service Desk operations managing customer calls and emails. Resolves and / or escalates as appropriate.
Responsibilities

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  Responsibilities depend on assigned level (I, II) and business needs
  
  
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  Responsible for the effective management of customer calls and emails to include recording the call and issue, working within available means to resolve and/or escalate issues and provide feedback to the customer when issues are resolved
  
  
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  Escalates call in accordance with department procedures
  
  
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  Works with the supervisors and analysts to ensure processes are clearly defined and issues are prioritized and resolved
  
  
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  Assists the supervisors and analysts with the optimization of people, processes and technology solutions that support inventory solutions
  
  
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  Must be detail, action, and results oriented. Must demonstrate mature judgment in managing responsibilities
  
  
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  Requires specialized expertise in the CHOP processes, methods, and skills related to inventory management
  
  
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  Other duties as assigned
  
  
  Qualifications
  
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    High School diploma
    
    
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    Experience working in materials distribution or logistics required. Experience working in healthcare desired
    
    
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    Minimum 2 - 5 years' experience in Materials Distribution to include a minimum of 1 year in hospital materials distribution, inventory management or logistics
    
    
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    Requires specialized expertise in Materials Distribution and/or Logistics processes, methods, and skills related to inventory management and communication
    
    
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    Good interpersonal skills, verbal and written communications skills are required for the successful management of this function
    
    
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    Demonstrates good ability to prioritize work, strong organizational skills and initiative to improve processes
    
    
    What We Offer:
    Competitive pay & benefits!
    Comprehensive training and development programs that prepare employees to advance from within.
    A company focused on creating a positive work and client environment.
    Employee discounts on entertainment, products, and services nationwide!
    Come Join Our Team!
    Job LocationsUS-PA-Philadelphia
    Posted Date2 months ago(4/6/2023 3:14 PM)
    Requisition ID 2023-15823
    of Openings 1
    Category (Portal Searching) Administrative/Clerical
    Position Type (Portal Searching) Regular Full-Time

Keywords: Canon Business Process Services, Philadelphia , Customer Service Specialist, Hospitality & Tourism , Philadelphia, Pennsylvania