PhiladelphiaRecruiter Since 2001
the smart solution for Philadelphia jobs

Customer Service Specialist

Company: Canon Business Process Services
Location: Philadelphia
Posted on: May 28, 2023

Job Description:

Service Desk operations managing customer calls and emails. Resolves and / or escalates as appropriate.

  • Responsibilities depend on assigned level (I, II) and business needs

  • Responsible for the effective management of customer calls and emails to include recording the call and issue, working within available means to resolve and/or escalate issues and provide feedback to the customer when issues are resolved

  • Escalates call in accordance with department procedures

  • Works with the supervisors and analysts to ensure processes are clearly defined and issues are prioritized and resolved

  • Assists the supervisors and analysts with the optimization of people, processes and technology solutions that support inventory solutions

  • Must be detail, action, and results oriented. Must demonstrate mature judgment in managing responsibilities

  • Requires specialized expertise in the CHOP processes, methods, and skills related to inventory management

  • Other duties as assigned


    • High School diploma

    • Experience working in materials distribution or logistics required. Experience working in healthcare desired

    • Minimum 2 - 5 years' experience in Materials Distribution to include a minimum of 1 year in hospital materials distribution, inventory management or logistics

    • Requires specialized expertise in Materials Distribution and/or Logistics processes, methods, and skills related to inventory management and communication

    • Good interpersonal skills, verbal and written communications skills are required for the successful management of this function

    • Demonstrates good ability to prioritize work, strong organizational skills and initiative to improve processes

      What We Offer:
      Competitive pay & benefits!
      Comprehensive training and development programs that prepare employees to advance from within.
      A company focused on creating a positive work and client environment.
      Employee discounts on entertainment, products, and services nationwide!
      Come Join Our Team!
      Job LocationsUS-PA-Philadelphia
      Posted Date2 months ago(4/6/2023 3:14 PM)
      Requisition ID 2023-15823
      of Openings 1
      Category (Portal Searching) Administrative/Clerical
      Position Type (Portal Searching) Regular Full-Time

Keywords: Canon Business Process Services, Philadelphia , Customer Service Specialist, Hospitality & Tourism , Philadelphia, Pennsylvania

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Pennsylvania jobs by following @recnetPA on Twitter!

Philadelphia RSS job feeds