Customer Service Representative II

Company: Innova Solutions
Location: Philadelphia
Posted on: May 29, 2023

Job Description:

Innova Solutions is immediately hiring for a CUSTOMER SERVICE REPRESENTATIVE - CALL CENTRE Job Title: Customer Service Representative - Call CentreLocation: Philadelphia PA 19103Duration: 12 months with possible extension As a CUSTOMER SERVICE REPRESENTATIVE - CALL CENTRE your responsibilities:Process orders, prepares correspondence, and fulfils customer needs to ensure customer satisfaction. knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. Perform various tasks for residential and small business customers:Demonstrated ability to respond to emergencies and manage stressful situations.Demonstrated ability and willingness to work effectively and productively in a changing environment.Demonstrated ability to understand Call Center processes.Managing difficult and non-difficult customers utilizing soft skillsFollow-up on tasks until completion utilizing organizational skills.Identify problems along with solutions.Self-managed with minimal supervisionEffective oral and written communication skills, including demonstrated use of three-part communications.Ability to coordinate activities with various departments to achieve first contact resolution.Demonstrated analytical skills and judgment.Communicating with customers in-person, through email or chat, over the phone or on social media (Facebook and Twitter)Pilots and tests new customer contact programs, processes and technologyMust be high-energy, detail-oriented, and proactive.Work with other departments and follow up with customers on issues that need to be researched.Train, provide support, ideas and encouragement to Universal agents.Conduct live/recorded call monitors to ensure quality, and compliance.Audit accounts to monitor associate quality and training needs.Assist with floor management, escalated customer calls and universal agent questions.Builds and maintains effective relationships within the care center, cross -functionally and with subject matter experts.Exercises initiative and independent judgment while researching and solving complex customer complaints and issues. The ideal candidate will have:High School diploma or equivalent.at least (2) years customer service experience (call center environment is preferred).able to type a *MINIMUM* of 40 words per minute.Excellent written & verbal communication skills.Strong PC Skills and professional telephone etiquette.Ability to multi-task (type while talking to customers)Ability to work in a fast-paced environment.demonstrate excellent written & verbal communication skills.a proven track record of reliability and customer focus.Minimum 3 years of Customer Service Call Center BackgroundExcellent interpersonal skillsExcellent knowledge of customer relationsExcellent conflict resolution skillsAbility to multitask.Excellent managerial skills Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW. PAY RANGE AND BENEFITS:Pay Range*: $15-$19 per hour.*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits (based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognition: One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)ClearlyRated Client Diamond Award Winner (2020)One of the Largest Certified MBE Companies in the NMSDC Network (2022)Advanced Tier Services partner with AWS and Gold with MSWebsite: https://www.innovasolutions.com/ Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. * 1324b. PDN-99172841-f31c-4367-8459-125ce367640b

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