Customer Service Associate
Company: Royal Farms
Location: Norristown
Posted on: May 28, 2023
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Job Description:
Description:
The Customer Service Associate (CSA) works in support of the store
leadership team to facilitate the completion of all store-level
tasks and performs a variety of tasks related to different areas of
the store including food service, point of sale duties, customer
service, general housekeeping, and other related functions. The CSA
ensures an exceptional customer experience for all Royal Farms
customers by delighting them in a way that creates loyalty.
Duties and Responsibilities
--- Ensure every customer receives outstanding service by providing
a friendly environment (greeting and acknowledging customers),
maintaining outstanding standards, demonstrating product knowledge,
and performing all other components of customer service
--- Respond to customer requests in a timely manner, including
answering customers' questions about merchandise and advising
customers on merchandise selection
--- Communicate with the leadership team regarding customer
requests, vendor-related concerns, and damages in products
--- Operate the cash register, scan items, bag merchandise and
properly handle different methods of payment. Maintain proper cash
levels in register drawer. Activate fuel and gift cards and ensure
cash drawers balance at the end of shift
--- Perform the following duties related to Customer Self Service
machines:
o Always present and engaged with all customers
o Direct and encourage customers to use the Self-Checkout, and
educate and assist customers with the
Self-Checkout system as needed to help speed along their checkout
experience
o Monitor all Self-Checkout transactions to ensure payment for all
items and to eliminate potential
opportunities for theft
o Troubleshoot the equipment and escalate issues when necessary
o Assist customers with items that are not available using the
Self-Checkout system alone, including:
--- Tobacco products
--- Money orders
--- Other items that are behind the line depending on the store
(Health and Beauty, Lottery, cell phone
accessories, etc.)
--- Comply with federal and state laws by requesting personal
identification from customers who are purchasing restricted
products such as tobacco and/or alcohol.
--- Prepare all made to order food and/or beverages according to
recipe or customer specifications.
--- Replenish products and supplies to ensure the store is always
stocked
--- Check expiration codes, face and inspect all items. Pull
expired items, document, and discard
--- Perform customer fuel transactions and monitor activities at
the fuel court. Stop fuel pumps if necessary.
--- Ensure the proper execution of assigned foodservice and
beverage programs and procedures.
--- Ensure the compliance of established Royal Farms safety,
security, quality, and store operations policies and procedures, as
outlined in standard operating procedures, training materials, and
other publications
--- Ensure safe working conditions by maintaining a clean,
organized work area in accordance with standards. Any unsafe
conditions are immediately reported to leadership.
--- Complete all side work, as required (cleaning, dusting,
sweeping, mopping, emptying trash, etc.)
--- Complete other assigned tasks as assigned by management
Requirements:
The ideal candidate for the Customer Service Associate position
must be at least 17 years old and will:
--- Understand that their team's success depends on their
accomplishments
--- Possess strong written, verbal, and interpersonal communication
skills
--- Possess organizational skills and decision-making skills
--- Have earned a high school diploma or GED (preferred)
--- Utilize basic math skills and basic computer skills
--- Exhibit acceptance of authority
--- Be able to lift and carry 50 lbs
--- Be able to lift, bend, and stand as many as eight hours per
day
Keywords: Royal Farms, Philadelphia , Customer Service Associate, Hospitality & Tourism , Norristown, Pennsylvania
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