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Customer Service Representative

Company: South Jersey Glass Tempering Company
Location: Mount Laurel
Posted on: March 19, 2023

Job Description:

Job Description Jersey Tempered Glass, Inc. has been providing fabricated tempered and insulated glass for residential, millwork, industrial and OEM use nationwide. Years of experience, skilled teamwork and customer satisfaction have earned our company a highly respected reputation. Through the use of advanced technology, Jersey Tempered Glass is dedicated to fulfilling the needs of today's challenging and ever changing glass market We are growing so now we are looking for a Customer Service Representative. We are offering a great growth opportunity, casual dress code, and a friendly work environment. The ideal candidate will be comfortable with customers, self-motivated, with positive 'can-do' attitude and a team player. Key Responsibilities:

  • Answer and manage all incoming calls and emails. Assist the customers providing accurate information in a timely, professional and courteous manner
  • Create sales quotes based on customer inquiries that come in via email and phone.
  • Ensure all daily sales functions (ordering, quoting, reporting, pricing, customer calls, emails, research) are completed timely and efficiently.
  • Coordinate with production staff to ensure orders are processed properly and expeditiously.
  • Maintain regular communication and follow up with customers regarding quotes, order status and new business opportunities.
  • Contact customers to resolve questions, inconsistencies or missing data in purchase orders
  • Generate product quotes for customers to provide information about product pricing and availability
  • Document, research and resolve customer complaints regarding products+ or services and complete complaint processing procedure in a timely manner
  • Provide order updates to customers and process order shipments Job Requirements
    • Strong verbal, written and interpersonal skills for effective communication with all levels of management, staff, vendors, and customers.
    • High attention to detail as there is a significant amount of paperwork and data entry.
    • Strong MS Office (Word, Outlook, Excel), analytical, math and problem-solving skills.
    • Team player demonstrating willingness to be flexible with tasks and pitch in as needed.
    • Strong organizational, planning and time management skills.
    • Russian or Ukrainian language is a plus
    • Associates degree or bachelors degree preferred. Compensation and Benefits
      • Competitive hourly rate (varies based on experience): $18- $ 20per hour
      • Benefits: health insurance, paid sick and vacation days, annual bonus
      • Job Type: Full-time Location: Mt. Laurel, NJ Company Description South Jersey Glass Tempering Company has been providing fabricated tempered and insulated glass for residential, millwork, industrial and OEM use nationwide since 1976. by Jobble

Keywords: South Jersey Glass Tempering Company, Philadelphia , Customer Service Representative, Hospitality & Tourism , Mount Laurel, Pennsylvania

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