Care Concierge
Company: Public Health Management
Location: Philadelphia
Posted on: March 19, 2023
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Job Description:
PHMC is proud to be a leader in public health. PHMC requires
that all employees are fully COVID-19 vaccinated by the first day
of employment. We will offer the Covid-19 vaccination at no cost,
via our Health Centers. Mission Statement: Our Mission is to be the
premier regional provider of integrated, community-based healthcare
by combining evident-based clinical practices, outstanding patient
service, innovative care partnerships, and team-driven excellence,
within a healthy fiscal environment. Job Overview: The Care
Concierge/Community Healthcare Worker is dedicated to individuals
seeking care at the Public Health Campus at Cedar. This position
will promote the services and programs on the Cedar Campus as well
as a continuum of community-based resources, including those
provided by PHMC. The Care Concierge will help to facilitate
patients' access to services that address healthcare and social
determinants of health needs. The Care Concierge will serve as a
liaison, link, and intermediary between the community and health
and social services on the Cedar Campus. The Care Concierge builds
individual and community capacity by increasing health knowledge
and self-sufficiency through a range of activities such as
outreach, community education, informal counseling, social support,
and advocacy. The Care Concierge will have a deep knowledge of the
services available on the Cedar Campus, of PHMC and its affiliates,
as well as of community-based organizations in the areas
surrounding the campus. Responsibilities: * Greet patients and
assist with navigating the Cedar campus space * Connect and guide
patients to community resources to meet their social determinant of
health (SDOH) needs as well as behavioral and physical health care
needs * Assist patients in navigating the healthcare system and
connect to resources across the PHMC enterprise * Support members,
as needed, in selecting programs/providers, making appointments,
and planning transportation * Maintain constant communication with
Cedar campus partners to ensure that all members of the patients'
healthcare team are informed, and duplication of effort is avoided
* Champion the campus' services in the community * Document all
services and contacts in a timely manner in the electronic health
record system and other tracking systems * Maintain necessary
tracking data of participants, outreach activities, and outcomes *
Locate and engage patients through patient outreach, coordinating
outreach efforts with outreach teams across the PHMC health
network, as well as resources in the community (e.g. hospitals,
social services) Skills: * Excellent oral/written communication
skills * Ability to adapt to fast paced environments and
demonstrate flexibility in operating within changing work settings
* Ability to represent the agency and facilitate a relationship
with the community * Excellent time management skills and attention
to detail * Strong cultural competency Experience: * Experience
working with vulnerable populations substance use and/or mental
health disorders for at least 2 years preferred * Experience
working in a community-based setting for at least 1 to 2 years
preferred * Demonstrated knowledge of community-based services in
Philadelphia * Demonstrated Knowledge of West Philadelphia is a
plus * Familiarity working as a member of an interdisciplinary team
* Experience navigating complex healthcare and social services
systems Job Requirements: To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below must be
representative of the knowledge, skills, minimum education,
training, licensure, experience, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. Education
Requirement: * High School Diploma/GED required * Certification as
Community Health Worker preferred Salary: * Pay Grade 14
Keywords: Public Health Management, Philadelphia , Care Concierge, Hospitality & Tourism , Philadelphia, Pennsylvania
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