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Quality and Compliance Team Manager

Company: Help At Home
Location: Horsham
Posted on: March 19, 2023

Job Description:

- - - - - -Help at Home is Hiring a Quality and Compliance Team Manager in our Horsham, PA office!Help at Home is the nation's leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes, while staying safe from high-risk facilities. - - -Help at Home leads the home care industry in protecting our clients, -caregivers and employees. We provide priority vaccine access, a ready supply of quality PPE, and up-to-date training.The Quality and Compliance Team Manager ensures that all quality and compliance measures are implemented in a timely manner and that all results and outcomes are summarized and reported to the Quality Compliance Lead. The Team Manager leads a team of Q&C staff to achieve assigned projects.Essential Duties and Responsibilities:

  • Participates in the training of staff.
  • Monitors Q&C Coordinators to ensure timely reporting of all critical incidents, ERS reports and Riskonnect reports as required by regulations and company policy.
  • Manages assigned team members, monitors, assists and reviews all assigned tasks to ensure completion. Summarize data and graph quarterly when required.
  • Works with Quality and Compliance Lead on employee performance evaluations that are timely and constructive.
  • Manages assigned Value Based Programs for MCO organizations.
  • Conducts quarterly reviews of all high-hour caregivers (84+ hours) to ensure compliance with EVV regulations.
  • Monitors all APS reports and assists with any required CAP that may arise from an investigation.
  • Manages all quality initiatives that result from survey deficiencies by the DOH or payer sources.
  • Monitors all client cases that are on hold. To assist and expedite return to active status.
  • Reviews missed visit reports to identify trends and to ensure correct coding and noting when reported.
  • Audits new hire files to ensure compliance with DOH regulations.
  • Maintains high standards of quality service.
  • Promotes good communications and efficiency within the organization.
  • Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
  • Ensures compliance with local, state, and federal laws as well as with Company policies and procedures.
  • Represents the Company with professionalism, diligence, and ethical conduct.
  • Assists all locations with quality initiatives and designs new training modules to assist with comprehension.
  • Assists with review of after-hour call logs and ensures proper resolution of urgent matters.
  • Participates in staff meetings, agency sponsored in-services and team meetings as directed.
  • Performs other job-related duties as assigned.This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.Required Skills/Abilities:
    • Excellent interpersonal, written, and verbal communication skills.
    • Strong analytical and problem-solving skills to assess situations and make accurate observations in the workplace.
    • Advanced knowledge of Microsoft Office Suite and aptitude to learn new applications.
    • Works accurately, efficiently, and independently.
    • Flexibility and ability to prioritize work with minimal supervision in a fast-paced, highly productive environment.
    • Ability to maneuver multiple databases in the collection and submission of information.
    • Multi market or multi-site leadership experience (preferred).Education and Experience:
      • Minimum of bachelor's degree: Human Services or Healthcare related field preferred.
      • Minimum of three (3) years of healthcare experience: strong preference in home health/homecare setting.
      • Previous quality/process improvement experience required.
      • Optional: Six Sigma certification: Black Belt preferred.Management Authority:
        • Makes staffing decisions - hiring, firing
        • Conducts performance reviews
        • Trains other associates
        • Directs work of other associates
        • Direct workflows for entire teamPhysical Requirements:
          • Sedentary - ability to remain in a stationary position for extended periods of time.
          • Ability to communicate effectively and clearly with others to exchange information.Travel Requirements:
            • Little to no travel required.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.Powered by JazzHR

Keywords: Help At Home, Philadelphia , Quality and Compliance Team Manager, Hospitality & Tourism , Horsham, Pennsylvania

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