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Customer Service Representative

Company: Empire Management Group
Location: Philadelphia
Posted on: May 16, 2022

Job Description:

Customer Service Representative
Our passion for providing exceptional customer service contributes to our superior level of customer satisfaction. As an entry level Customer Service Representative you will be acting as the first line of customer contact. You will communicate openly, with an enthusiastic and engaging tone and focus on finding the best solution for each individual customer.

We focus on career development (working smarter, not harder) and acquired knowledge to help further your career with us. People are at the core of what we do. Culture sets us apart from everyone else. We take immense pride in showing employee appreciation and bringing the Customer Service Representative team together. Through this role, we not only offer the chance to be a part of our growing company, but also the opportunity to advance your skill sets and professional development.

Customer Service Representative Responsibilities:

  • Possess high levels of independence
  • Finding elegant solutions to difficult problems
  • Collaborating with Account Managers to improve customer satisfaction and increase profit margins
  • Represent a brand with rectitude and in a positive light and by doing so help to increase sales and bring a brand story to life!
  • Assist with placement or upgrades of products and service orders
  • Take confidential payment information as well as other personal information such as address and phone number
  • Performing front line customer service: Answering customer questions, escalating issues and informing customers of current deals and promotions
  • Grasp changes efficiently
  • Build sustainable relationships and trust with customers
  • Provide accurate and complete information using given tools and training
    • 1-2 years of sales and customer service representative experience
    • Associates degree preferred
    • Ability to manage time effectively, multi-task, and prioritize responsibilities in a fast paced environment.
    • Self-sufficient and motivated
    • Active listening skills and the ability to adapt quickly and respond to all types of individuals.
    • Grasp company and product knowledge quickly
    • Desire to advance in skills and leadership / customer management
    • Personable, energetic and professional demeanor with a positive frame of mind
    • Strong work ethic and moral compass
    • Reliable and great at communicating with customers as well as a team
      What's in it for you:
      • Traveling opportunities in and out of the US (all expenses paid!)
      • Holiday closures
      • Opportunity for advancement and extensive training programs
      • Company culture activities
      • Incredible holiday parties
      • International and diverse work atmosphere

Keywords: Empire Management Group, Philadelphia , Customer Service Representative, Hospitality & Tourism , Philadelphia, Pennsylvania

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