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Customer Service Specialist

Company: AscellaHealth LLC
Location: Berwyn
Posted on: January 16, 2022

Job Description:

About Us

AscellaHealth is a leader in the Specialty Pharmacy Benefits Management ("S"PBM) Services marketplace. They provide innovative and comprehensive specialty pharmacy services for pharmacy and medical benefits. Customizable and innovative programs to minimize costs and maximize patient health and positive outcomes. Their unique PBM services provide substantial savings to plan sponsors and consumers while ensuring access to needed care.

What Sets Us Apart
Our focus on a mission of being a partner to their clients, not just a service provider
An entrepreneurial organization that encourages and embraces innovation
An opportunity to learn from some of the best in the business
A diverse and inclusive culture that fosters collaboration and teamwork

What we are looking for

AscellaHealth seeks an Entry-level Customer Service Specialist that that will be our first step in customer service. He/She/They will answer customer emails and phone calls regarding the review and approval of physician inquiries for pre-authorization and medical necessity. This person will own their part of the customer experience through the life cycle of the specialty prescription process and will include entering data, assess requests, and confirm accuracy and any necessary follow-ups.

What the position will be doing
Respond to incoming customer inquiries either by phone or email.
Provide efficient pharmacy hub services to link prescriptions with the pharmacies best able to fulfill the patient's needs for the lowest possible price.
Receive prior authorization requests via the telephone and confirm accuracy of the information being provided.
Make decisions utilizing established pharmacy/clinical guidelines.
Generate reports and any data requests, as necessary.
Work within the Operations department and across departments to obtain required information.
Maintain a balance of productivity, quality, and timeliness.
Create and support an environment which fosters teamwork, cooperation, respect, and diversity.
Perform other related duties as assigned or as necessary; remains flexible and adaptable in work schedules and work assignments as defined by departmental and organization needs.

Necessary Skills, Education & Abilities
High School diploma, or equivalent, required. A college degree, either 2 or 4-year, is preferred.
At least some previous work experience including internships or other employment, preferably in a role interfacing with customers.
Excellent written and verbal communication skills, and interpersonal skills required.
Ability to communicate in multiple mediums with all levels within an organization and with clients and customers.
Ability to be flexible and adapt to changing processes and procedures.
Ability to thrive in a fast-paced environment with constantly changing priorities.
Excellent analytical skills and the ability to provide solutions to complex problems.
Ability to be highly transparent, ethical, and driven. Relentless attention to detail, and the ability to be a creative self-starter and team player.
Proficient in Microsoft Office Suite, specifically Excel, Word, PowerPoint, and Outlook

AscellaHealth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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Keywords: AscellaHealth LLC, Philadelphia , Customer Service Specialist, Hospitality & Tourism , Berwyn, Pennsylvania

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