Customer Service Specialist
Company: AscellaHealth LLC
Posted on: January 16, 2022
AscellaHealth is a leader in the Specialty Pharmacy Benefits
Management ("S"PBM) Services marketplace. They provide innovative
and comprehensive specialty pharmacy services for pharmacy and
medical benefits. Customizable and innovative programs to minimize
costs and maximize patient health and positive outcomes. Their
unique PBM services provide substantial savings to plan sponsors
and consumers while ensuring access to needed care.
What Sets Us Apart
Our focus on a mission of being a partner to their clients, not
just a service provider
An entrepreneurial organization that encourages and embraces
An opportunity to learn from some of the best in the business
A diverse and inclusive culture that fosters collaboration and
What we are looking for
AscellaHealth seeks an Entry-level Customer Service Specialist that
that will be our first step in customer service. He/She/They will
answer customer emails and phone calls regarding the review and
approval of physician inquiries for pre-authorization and medical
necessity. This person will own their part of the customer
experience through the life cycle of the specialty prescription
process and will include entering data, assess requests, and
confirm accuracy and any necessary follow-ups.
What the position will be doing
Respond to incoming customer inquiries either by phone or
Provide efficient pharmacy hub services to link prescriptions with
the pharmacies best able to fulfill the patient's needs for the
lowest possible price.
Receive prior authorization requests via the telephone and confirm
accuracy of the information being provided.
Make decisions utilizing established pharmacy/clinical
Generate reports and any data requests, as necessary.
Work within the Operations department and across departments to
obtain required information.
Maintain a balance of productivity, quality, and timeliness.
Create and support an environment which fosters teamwork,
cooperation, respect, and diversity.
Perform other related duties as assigned or as necessary; remains
flexible and adaptable in work schedules and work assignments as
defined by departmental and organization needs.
Necessary Skills, Education & Abilities
High School diploma, or equivalent, required. A college degree,
either 2 or 4-year, is preferred.
At least some previous work experience including internships or
other employment, preferably in a role interfacing with
Excellent written and verbal communication skills, and
interpersonal skills required.
Ability to communicate in multiple mediums with all levels within
an organization and with clients and customers.
Ability to be flexible and adapt to changing processes and
Ability to thrive in a fast-paced environment with constantly
Excellent analytical skills and the ability to provide solutions to
Ability to be highly transparent, ethical, and driven. Relentless
attention to detail, and the ability to be a creative self-starter
and team player.
Proficient in Microsoft Office Suite, specifically Excel, Word,
PowerPoint, and Outlook
AscellaHealth provides equal employment opportunities to all
employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state, or local laws.
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Keywords: AscellaHealth LLC, Philadelphia , Customer Service Specialist, Hospitality & Tourism , Berwyn, Pennsylvania
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