Retail Sales - Furniture/Mattresses, Part Time: Roosevelt

Company: Macy's
Location: Philadelphia
Posted on: November 23, 2020

Job Description:

Job Overview: The Furniture and Mattress Sales Associate is responsible for providing outstanding customer service, meeting hourly sales, protection plan (WorryNoMore), return rate and Star Rewards goals on a personal and departmental basis while demonstrating superior product knowledge to customers. To create a shopping experience that will make the customer feel welcome and comfortable. The associate is also responsible for followup/clienteling and performing other duties as necessary. Essential Functions:

• Be proficient in all systems need to complete transactions (SOCR, MySA, BT tablet app, POS, search and send and MPOS).
• Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own.
• Assist customers in all aspects of total store experience and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Handle all returns and delivery issues courteously and professionally.
• Determine customer needs based on personal features and other customer preference related factors.
• Demonstrate knowledge of store products and services to build sales and minimize returns.
• Suggest additional items to compliment customer furniture selection which includes both product and services such as WorryNoMore.
• Offer to call other locations if items are unavailable within store.
• Offer to put purchase on customer's Macy's charge account toward the end of the shopping experience.
• Invite customers to come back and thank them by name.
• Responsible for achieving personal sales goals, Star Reward goals, WorryNoMore Conversion Goal and return rate goal.
• Maintain a professional attitude with sincerity and enthusiasm reflecting Macy's commitment to our customer-the most important person in our stores.
• Use MySa clientele program to maintain customer profile and contact information to increase personal sales.
• Maintain contact with customers thru pre- and post-delivery contacts to ensure a positive shopping and delivery experience.
• Be knowledgeable of and perform sales support functions related to POS procedures.
• Develop product knowledge by reading current vendor tags and pamphlets, attending training classes in order to communicate it to the customer, complete all vendor courses on the Big Ticket University.
• Be aware of current promotional events and sales.
• Maintain department recovery standards; which includes recovery and signing.
• Adhere to Asset Protection and inventory control and compliance procedures
• Perform other duties as necessary.
• Follows shortage programs and procedures.
• Perform these functions in an efficient manner, as directed by the Supervisor.
• Regular, dependable attendance and punctuality. Qualifications: Education/Experience:
  • No specific educational accomplishment is required. Communication Skills:
    • Excellent written and verbal communication skills.
    • Willing to proactively reach out to potential customers.
    • Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Mathematical Skills:
      • Basic math functions such as addition, subtraction, multiplication, and division.
      • Able to use a calculator. Reasoning Ability:
        • Self-starter, able to work independently and as part of a team in a competitive commission environment.
        • Organization and excellent follow up skills required. Physical Demands:
          • This position involves constant moving, talking, hearing, reaching, and standing.
          • Involves standing for at least two consecutive hours.
          • Involves lifting at least 30 lbs.
          • May occasionally involve stooping, kneeling, crouching, and climbing ladders.
          • Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Other Skills:
            • Possess a strong sense of urgency.
            • Must enjoy meeting and interacting with customers.
            • Possess a thirst for learning.
            • Ability to collaborate and function as a member of a team.
            • Should be comfortable with the use of computers and frequent use of RF equipment. Work Hours:
              • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs . This job overview is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job overview at any time. Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy's, Inc. - including Macy's and Bloomingdale's - will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9 .

Keywords: Macy's, Philadelphia , Retail Sales - Furniture/Mattresses, Part Time: Roosevelt, Hospitality & Tourism , Philadelphia, Pennsylvania