PhiladelphiaRecruiter Since 2001
the smart solution for Philadelphia jobs

Customer Service Representative 12/16 Class

Company: Logisticare
Location: Philadelphia
Posted on: November 23, 2020

Job Description:

The Customer Service Representative (CSR) interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. He/She also ensures the efficient and accurate entering of all requests using proprietary software as well as documenting complaints and issues while providing superior customer service to members.

Essential Job Functions


* Assist customers with transportation questions and concerns
* Schedule, modify and cancel reservations as requested
* Obtain and document details of any complaints being filed
* Receive and document customer concerns
* Ensure that all relevant customer information is documented
* Policy Adherence
* Attend all required meetings
* Adhere to and ensure all company policies and procedures are maintained
* Maintain an acceptable attendance and tardiness record
* Ensure accurate trip data input
* Maintain a polite and courteous manner at all times
* Demonstrate sincere personal commitment to producing high quality work
* Refer unresolved customer grievances to designated department for further investigation and resolution
* Promote a positive working environment
* Other duties as assigned

Position Qualifications


* Competency statement(s)
* Accurate- Ability to perform work accurately and thoroughly
* Communication, Oral- Ability to communicate effectively with others using the spoken word
* Communication, Written- Ability to communicate in writing clearly and concisely
* Customer Oriented- Ability to take care of the customers' needs while following company procedures
* Interpersonal- ability to get along with a variety of personalities and individuals
* Patience- ability to act calmly under stress and strain, and of not being hasty or impetuous
* Reliability- The trait of being dependable and trustworthy

Education


* High School Graduate or General Education Degree (GED)

Experience


* Six months to one-year prior contact center experience and/or prior customer service experience with heavy phone volume and data entry strongly preferred

Skills


* Excellent customer service and people skills and must be able to work independently or with a team
* Ability to quickly learn new technology and processes
* Must be able to understand and follow complex instructions
* Read, write and understand English fluently
* Ability to accurately type 35WPM
* Ability to answer high volume of calls up to 100+ calls per day

Working Conditions

The physical requirements that must be met and the work environment characteristics outlined below are representative of those that an employee will encounter while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions


* Able to sit at and work on a computer with headset for periods of time
* Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves
* Required to be at the work location to perform job functions
* Ability to speak, hear and see for the assigned workday
* Repetitive key stroke/data entry for the assigned workday
* Minimal ambulating

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


* Entire work time is conducted in an office environment in a controlled atmosphere building. The noise level in the work environment is usually moderate

LogistiCare is an Equal Opportunity Employer.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: Logisticare, Philadelphia , Customer Service Representative 12/16 Class, Hospitality & Tourism , Philadelphia, Pennsylvania

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Mobile Expert
Description: If you are looking for a way to turn your ambition and people-centric personality into high earnings and set a foundation for a remarkable career path, iMobile is the place for you Our sales team is (more...)
Company: IMobile
Location: Hicksville
Posted on: 12/3/2020

Block Advisors Team Leader - Mid East
Description: What you'll do... This Job Posting covers openings in multiple office locations within the area. JoiningBlock Advisors as aTeam Leader, you'll provide leadership to a customer-centric team of associates (more...)
Company: H&R Block
Location: Harrisburg
Posted on: 12/3/2020

Associate Team Leader
Description: What you'll do... Joining us as an Associate Team Leader, you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for (more...)
Company: H&R Block
Location: Lancaster
Posted on: 12/3/2020


Fulfillment Specialist-Nights
Description: br Warehouse Worker, Night Shift br br Call 866 434-1707 or Apply Online Below br br CHEWY is now offering NEW, INCREASED PAY RATES UP TO 21/hr, PLUS BONUS PAY AND INCENTIVES br br (more...)
Company: Chewy
Location: Harrisburg
Posted on: 12/3/2020

Part Time Retail Inventory Associate - Zone 391 - KILLEEN ,TX
Description: Description Zone Starting Wage - 11.25Businesses rely on RGISto ensure that inventory counts are done accurately and professionally. Youwill help our customers better support their customers
Company: RGIS
Location: Lancaster
Posted on: 12/3/2020

25N Nodal Network Systems Operator-Maintainer
Description: As a Nodal Network Systems Operator-Maintainer for the Army National Guard, you can expand your technological skillset while serving your Nation at the same time The Guard relies on many complex systems (more...)
Company: Army National Guard
Location: Harrisburg
Posted on: 12/3/2020

Block Advisors Receptionist - Mid East
Description: What you'll do... This Job Posting covers openings in multiple office locations within the area. JoiningBlock Advisors as a seasonalReceptionist means you'll relentlessly focus on how to wow clients now, (more...)
Company: H&R Block
Location: Harrisburg
Posted on: 12/3/2020

Block Advisors Multi-Unit Team Leader 3 - Mid East
Description: What you'll do... This Job Posting covers openings in multiple office locations within the area. JoiningBlock Advisors as aMulti-Unit Team Leader, you'll provide leadership over two to three Block Advisor (more...)
Company: H&R Block
Location: Harrisburg
Posted on: 12/3/2020

Mobile Expert
Description: br br br br br If you are looking for a way to turn your ambition and people-centric personality into high earnings and set a foundation for a remarkable career path, iMobile is the place for (more...)
Company: IMobile
Location: Levittown
Posted on: 12/3/2020

Cashier & Front End Services
Description: As a cashier at Walmart, you are more than
Company: Connexus
Location: Harrisburg
Posted on: 12/3/2020

Log In or Create An Account

Get the latest Pennsylvania jobs by following @recnetPA on Twitter!

Philadelphia RSS job feeds