Nurse Account Representative RN/LPN
Company: C3i Solutions
Posted on: September 13, 2019
NURSE ACCOUNT REPRESENTATIVE RN/LPN
HORSHAM, PA, US, 19044 Category: Medical Information
At C3i Solutions, we are committed to providing an incredible
experience that starts with you. When you join our team, you become
part of a network across the world delivering solutions for the
most trusted healthcare brands, every day. As our company grows, we
re looking for you to grow with us. We want people who bring their
own personality, strengths and talents to create something
exceptional. People who will gain more experience than they could
have ever imagined when they walked through the door. People who
are ready to experience the world like never before. If you re
ready to experience opportunity, join us.
Summary: Provide premier customer service on inquiries, processing
orders, explaining client products, and handling complaints in a
prompt, courteous, clear and concise manner.
Essential Duties and Responsibilities include the following. Other
duties may be assigned.
* Confers with internal and/or external customers in order to
provide information about products and/or services such as
processing customer requests, orders, cancel accounts or obtain
details of complaints over the phone, by email, live chat, social
media or other method of communication.
* Resolves customer questions and concerns effectively and
efficiently by actively listening, communicating clearly and
concisely, and assuring customer understanding.
* Ensures customer satisfaction and loyalty by consulting with
customers, assisting customers, and resolving a wide variety of
customer requests, inquiries, and complaints.
* Assists with product or service related tasks and activities,
which may include order processing, invoicing, researching
accounts, order history, handling returns, client program policies
and opening new accounts.
* Keeps records of customer interactions and transactions,
recording details of inquiries, complaints, comments and actions
* Builds and maintain business relationship with clients by
providing prompt and accurate service so as to promote customer
loyalty for the client.
* Documents Adverse Events and Quality Complaints.
* Obtains and examines all relevant information to assess validity
of complaints and to determine possible causes. May make outbound
calls related to the product or service, and/or in follow-up to a
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
Education and/or Experience
RN or LPN with active license in good standing. Strong typing
skills required. Must be proficient in relevant PC applications.
(i.e.: MS Outlook & WORD) Must be able to navigate through multiple
systems and job aides while responding to the consumer. Strong data
integrity and attention to detail is required. Customer Service
Oriented and Quick Learner. Excellent communication skills and the
ability to build rapport with the consumer is desired. Must be able
to write and speak effectively and informatively to consumers.
Ability to read and interpret documents such as safety rules,
standard operating procedures (SOPs) or other job aids, to write
routine correspondence, and to effectively present information in a
one-on-one, small or large group situations, to customers, clients
Ability to apply common sense understanding to carry out
instructions provided in written, oral or diagram form and to deal
with problems involving several concrete variables in standardized
Proficient knowledge of Microsoft Office products. Familiarity with
use of Microsoft Office Suite 2010. Dexterity navigating multiple
Other Skills and Abilities
Ability to manage difficult, irate or emotional situations while
maintaining composure; ability to multi-task; excellent time and
process management skills; ability to handle conflict and balance
the needs of the program and the team; demonstrates strong
leadership skills. Strong customer relations experience desired.
Inbound call center experience desired.
This position may require participation in and possible travel to
training sessions and other off-site events.
C3iSolutions is an Equal Opportunity Employer
Nearest Major Market: Philadelphia
Job Segment: Nursing, Medical, LPN, Consulting, Customer Service
Representative, Healthcare, Technology, Customer Service
Keywords: C3i Solutions, Philadelphia , Nurse Account Representative RN/LPN, Healthcare , Horsham, Pennsylvania
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