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Clinical Educator, Virtual

Company: Ashfield Healthcare
Location: Lansdale
Posted on: February 15, 2018

Job Description:

Ashfield Healthcare is seeking a Clinical Educator, Virtual that will deliver virtual or telephonic educational support to identified patients, caregivers, Healthcare Professionals and their staff within primary care or specialist facilities in the field of a designated disease state in order to meet all relevant standards as set by the company and Clinical Manager. This position is based in our Ivyland, PA office Key Objectives: To provide in-bound or outbound non-promotional disease state related educational support to identified customers as directed by the client company Provide therapy and or medical device product education including but not limited to injection/infusion/inhalation training support or technique To present virtual educational programs to Healthcare Professionals/Patients/Caregivers or other identified customers in accordance with client procedures Conducting outbound medication adherence support to patients and or caregivers Enrolling patients/caregiver into educational seminars or assisting them with finding local community resources or centers of care for their specialty or primary care disease Collecting demographic data and disposition for product, sample, reimbursement services and literature fulfillment To maintain excellent quality and superior customer service while adhering to program talking points or scripts and leverage live video conferencing software on the web/client specific websites as applicable To only use approved materials provided by Ashfield or by the client, without changing, copying or distributing the materials To attend and complete all training courses and related competency assessments that Ashfield requires, to an appropriate standard and within a specified timeframe Develop and strengthen relationships with key customers To facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Ashfield To constantly consider new and innovative approaches that potentially develop new partnership opportunities Complete all required administrative responsibilities in a timely manner. Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails and time reporting Maintain professional registration and/or licensing as required by applicable state laws Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the team Maintain all company equipment and materials in accordance with company instructions Comply with all Ashfield Policies and Procedures, along with all Client Policies and Procedures as required. Perform other duties as requested. Job Holder Specification: Current US healthcare professional license Associates Degree/Bachelors/BSN or equivalent work related experience Preferred minimum of 3 years experience working in a specific disease state or related field Demonstrate effective and professional communication Excellent interpersonal skills with pleasant telephone manner and articulate phone voice Competency with Call Center Telephone Technology Demonstrable organizational skills A self-starter with high personal motivation Ability to manage multiple tasks Evidence of continual professional development and a desire to update professional knowledge base regularly Location: The jobholder is required to be Ashfield office based. About Ashfield Ashfield is an international healthcare services organization that redefines outsourcing. Ashfield Commercial & Medical Services supports the pharmaceutical industry, healthcare professionals and patients at all stages of the product life-cycle. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. If you want to make a difference in the healthcare industry, we want to hear from you! Benefits Ashfield Healthcare, LLC provides a competitive compensation, 401k benefits, and a comprehensive benefits package. Ashfield is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however; only qualified candidates will be considered.

Keywords: Ashfield Healthcare, Philadelphia, Clinical Educator, Virtual, Healthcare, Lansdale, Pennsylvania

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