Patient Safety Officer (RN Preferred)

Company: NYC Health + Hospitals
Location: New York
Posted on: May 23, 2025

Job Description:

Marketing StatementSince 1875, South Brooklyn Health has established its reputation for clinical excellence and culturally competent care. It has designations as a Certified Percutaneous Coronary Intervention (PCI) Center, an Advanced Primary Stroke Center, an accredited Baby-Friendly Hospital, a U.S. News & World Report high performing hospital. The hospital's staff is as diverse as the patients they serve. Interpreter services can be provided at any time of the day or night in over 130 languages.At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.PurposeJob DescriptionUnder the general supervision of the Chief Quality Officers' Office and with considerable latitude for the exercise of independent initiative and judgment, the Patient Safety Officer aligns with our High Reliability Organizational standards.Specific Duties And ResponsibilitiesThe Patient Safety Officer is charged with and responsible for the following:

• Serve as a subject matter expert at South Brooklyn Health's Patient Safety Programs.
• Collaborate with quality to achieve top performance metrics as measured by HEDIS, CMS, HRSA, and other regulatory agencies.
• Oversee the culture of Patient Safety, compliance, and improvement initiatives.
• Drives the strategic direction and oversight of the Internal Process Compliance function.
• Safety Event Reporting: Track, trend and manage event reporting for "near misses" or "good catches"; implement and maintain a "good catch" celebration program.
• Root Cause Analysis: Participate in or lead root cause analysis discussions; participate in performance improvement for corrective action plans
• Leapfrog: Coordinate data collection and entry for Leap Frog twice a year along with Quality department; identify and participate in performance improvement projects related to low scoring areas of Leapfrog
• Leads the Culture of Safety Survey: Organize distribution of the survey every two years; categorize the results by department and discipline to share with executive leadership, department leadership and front-line staff; track action plans
• Ensures the alignment of National Patient Safety Goals: Track and trend data/improvements for National Patient Safety goals on quarterly basis at a minimum; regularly share updates in trends to executive leadership; utilize recognized/standardized tools for analysis such as run charts etc. and approved methods of performance improvement i.e. PDSA.
• Leads Patient Safety Meetings: Attend monthly System-Wide Patient Safety Council meetings; Leads in house regular (monthly/quarterly) PS meetings at this facility; review reported incidents, trends of national patient safety goals, good catches, and any other pertinent projects
• Leads Patient Safety Rounding: Participate in and coordinate Executive Leadership Rounds on a regular basis (weekly-monthly); collect, track, and coordinate action plans for shared patient safety concerns; share PS improvements regularly with front-line staff
• Leads Patient Safety Education: Complete TEAMSTEPPS training for new employee orientation or for requesting units; regularly educate staff on National Patient Safety Goals, how to report safety events and the importance of reporting
• Leads Patient Safety Projects: Help mentor and sponsor patient safety projects and encourage submission to conferences such as IHI or for awards such as HANYS Pinnacle AwardMinimum Qualifications
  • Graduation from an approved School of Medicine and completion of an approved residency and Board eligible; and,
  • N.Y. State license; and,
  • Five years of full-time paid experience in a responsible medical and clinical administrative and/or managerial capacity; or,
  • A Master's Degree from an accredited college or university in Hospital Administration, Health Care Planning, Public Health, Administrative Medicine, Business Administration, Public Administration or approved related program; and,
  • Eight years of progressively responsible experience in health and medical services administration, of which at least four years must have been in a managerial or administrative capacity.Department Preferences
    • Clinical education or experience preferred
    • Effective communication skills and work effectively with others; fostering open dialogue, accountability and common mindsets with the team.
    • Proficient knowledge of accreditation standards and health care regulations
    • Ability to work within interdisciplinary environment and different levels of staff across departments
    • Excellent organizational, oral, writing, interpersonal and problem-solving skills
    • Strong analytical, critical thinking, and problem-solving skills and excellent attention to details
    • Flexible and effective under pressure and with rapidly shifting priorities
    • Available and responsive for emergent and urgent situations including off hours, when needed, in accordance with all relevant organizational policies, procedures and agreements
    • Positive attitude and willingness to help others
    • Versatile, quick learner who is open to change and enjoys the challenge of unfamiliar tasks and committed to continuous learning and improvement
    • Action oriented, producing results on projects that require risk taking with minimal planning, while keeping self-control during high activity periods
    • Ability to function well independently and in team setting. Highly collaborative and excels in building and fostering relationships across departments and teams. Ability to effectively manage difficult situations or people through strategy, influence, and systems.
    • Ability to resolve conflicts, seeing them as opportunities to make appropriate suggestions, listening to all input and to find the common ground
    • Ability to lead and manage others and facilitate teams and meetings effectively and efficiently
    • Mentorship skills and ability to foster team and individual professional development and continuous learning
    • Leadership skills with the ability to listen, delegate, motivate and direct others effectively to complete projects and necessary tasks
    • Ability to make effective and timely decisions by organizing information in a useful manner and orchestrating multiple activities at once to accomplish the goal
    • Integrity, fostering an honest and trust relationship with co-workers and management
    • Significant knowledge of performance improvement methodology and tools including but not limited to the Model for Improvement.
    • Ability to continuously improve processes for the benefit of the customer by taking personal responsibility for the resolution of customer services
    • Ability to assess all work and prioritize as necessary to meet reporting timeframes and deadline
    • Knowledge of and ability to perform Statistical review and analysis for quality improvement
    • Knowledge of and ability to perform Record Review
    • Excellent computer software skillsHow To ApplyIf you wish to apply for this position, please apply online by clicking the "Apply for Job" button.NYC Health and Hospitals offers a competitive benefits package that includes:
      • Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
      • Retirement Savings and Pension Plans
      • Loan Forgiveness Programs for eligible employees
      • Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
      • College tuition discounts and professional development opportunities
      • Multiple employee discounts programs

Keywords: NYC Health + Hospitals, Philadelphia , Patient Safety Officer (RN Preferred), Healthcare , New York, Pennsylvania