Associate Medical Director
Company: UnitedHealth Group
Location: Philadelphia
Posted on: June 25, 2022
Job Description:
Landmark Health, part of the Optum and UnitedHealth Group family
of businesses, was created to transform how healthcare is delivered
to the most medically vulnerable members in our community. Our
medical group provides home-based medical care to chronically ill
patients, many of whom are ill-equipped to navigate our
overwhelming healthcare system. Join Landmark to be part of a
growing company full of purpose-driven, action-oriented, and
compassionate team members working to dramatically transform
healthcare for our communities. Objective The Associate Medical
Director (AMD) provides direct and indirect medical care and
population health management to patients served by Landmark Health.
This role reports directly to the Market Medical Director. This
role also provides clinical and operational oversight to a team of
physicians and advanced level practitioners assigned to them. The
AMD also acts as a leader for the zone's interdisciplinary team
accountable for serving a patient population and/or geography
within a Landmark market The AMD directs and helps build the
capacity of a team of providers in a zone to manage a population of
complex patients, and is responsible for achieving clinical
outcomes, optimizing utilization/costs, and ensuring high patient
satisfaction within that zone. This position is 60% direct and
indirect patient care and 40% administrative. Primary
Responsibilities: -
- Direct & Indirect Patient Care
- Provide medical care to a panel of patients of the highest
complexity
- Transition high acuity patients back to longitudinal providers
as patients' condition improves
- Act as a consultative physician focused on stabilizing the
frailest and most vulnerable patients within the population
- Complete comprehensive chart reviews and ride alongs of
providers in their respective zone in order to ensure high quality
care of patients
- Participate in the market on call schedule and provide
telephonic on-call coverage that require telephonic triage based on
market needs
- Support advanced level practitioners with in-person or
telephonic clinical consultations
- Provide real time supervision of Urgentivist Extenders
(paramedics or RNs/LPNs/LVNs) as needed
- Review reports and data to improve population health for
patients within their zone and patient panel
- Provide clinical leadership, oversee quality and execute
clinical operations within a defined zone
- Oversee the application of specific measurements of quality and
ensure that all providers consistently meet thresholds
- Remain current in the knowledge of geriatrics, utilization
management, quality management, managed care principals and new
clinical developments and technologies
- Participate in the continuous assessment and improvement of the
quality of care provided to members
- At the direction of the Market Medical Director participate in
the resolution of medically related grievances
- Team Performance Management
- Supervise POD leaders and advanced practice practitioners
directly reporting to AMD, including conducting regular 1:1s,
proactively providing performance feedback, reviews and mentorship,
overseeing provider education, in-service training, and
orientation
- Support the Market Medical Director in recruiting advanced
practice practitioners and physicians in their zone, ensuring the
pursuit of talent with the appropriate mix of clinical skills and
behavioral qualities to retain a high performing team
- Proactive ownership for zone's performance against key clinical
and operational performance metrics
- Ownership of onboarding support and clinical education to
providers in the zone
- Assist with creating, publishing and participating in the call
schedule, approving PTO and other administrative activities
- Interdisciplinary Team Leadership
- Lead and participate in interdisciplinary team meetings,
including case reviews that engage the full team, teaching on
relevant clinical topics, and training on new protocols and
workflows
- Participate in provider and physician meetings
- Join daily huddle with a focused team of interdisciplinary
staff -
- Health Plan & Community Relations
- Assist Market Medical Director in enhancing community
relationships with targeted and local hospitals, PCPs, community
acute care, SNF, LTC and ALF facilities in the market
- Act as a local leader and advocate for the Landmark model with
community providers and delivery systems and other community
partners or potential business partners
- Serve as an advocate for the team with community providers when
escalation is necessary and ensure appropriate resolution
- Strategy & Standardization
- Support implementation of centrally-led initiatives and develop
market-led improvement initiatives -
- Other
- Support Market Medical Director when not available for meetings
within and outside of Landmark
- Participate actively in all Peer Review activities
- Other duties as assigned by the Market Medical Director
Supervisory: Reports directly to the Market Medical Director
Competency: To perform the job successfully, an individual should
demonstrate the following competencies:
- Problem Solving -- Identifies and resolves problems in a timely
manner; gathers and analyzes information skillfully; develops
alternative solutions; works well in group problem solving
situations; uses reason even when dealing with emotional
topics
- Technical Skills - -Assesses own strengths and weaknesses;
pursues training and development opportunities; strives to
continuously build knowledge and skills; shares expertise with
others
- Customer Service -- Manages difficult or emotional customer
situations; responds promptly to customer needs; solicits customer
feedback to improve service; responds to requests for service and
assistance; meets commitments
- Interpersonal Skills -- Focuses on solving conflict; maintains
confidentiality; listens to others; keeps emotions under control
and overcomes resistance when necessary; remains open to new
ideas
- Oral Communication -- Speaks clearly and persuasively in
positive or negative situations; listens and seeks clarification;
responds openly to questions. Must be able to deal with frequent
change, delays, or unexpected events
- Attendance/Punctuality -- Is consistently at work and on time;
ensures work responsibilities are covered when absent; arrives at
meetings and appointments on time
- Dependability -- Follows instructions, responds to management
direction; takes responsibility for own actions; keeps commitments;
commits to long hours of work when necessary to reach goals;
completes tasks on time or notifies appropriate person with an
alternate plan
- Initiative -- Volunteers readily; undertakes self-development
activities; seeks increased responsibilities; takes independent
actions and calculated risks; looks for and takes advantage of
opportunities; asks for and offers help when needed; generates
suggestions for improving work and workflow You'll be rewarded and
recognized for your performance in an environment that will
challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in. Required Qualifications: To perform this
job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
- Physician currently licensed to practice without restriction in
the state of practice and has met or exceeded all the credentialing
requirements of a provider within the provider panel
- Have experience in leading teams of physicians and mid-level
providers in delivering high-quality, cost-effective care
- Experience in recruiting and hiring medical talent along with
continuous supervision of the medical care delivered
- Experience in coaching members of the health care team to
provide excellent care or, if needed, determine deficiencies in
care and formulate a plan for improvement
- Current in the knowledge of geriatrics, utilization management,
quality management, managed care principals and new clinical
developments and technologies
- Ability to analyze staffing needs sufficient to care for the
patient panel
- Access to reliable transportation required; if you are driving
a vehicle, you must comply with all the terms of the Landmark Motor
Vehicle Safety Policy
- Full COVID-19 vaccination is an essential requirement of this
role. Candidates located in states that mandate COVID-19 booster
doses must also comply with those state requirements. UnitedHealth
Group will adhere to all federal, state and local regulations as
well as all client requirements and will obtain necessary proof of
vaccination, and boosters when applicable, prior to employment to
ensure compliance Physical Demands: Below are the physical
requirements which are representative of those that must be met by
the employee to -successfully perform the essential functions of
the job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
- Regular requirement to sit; use hands to touch, handle or
feel
- Regular requirement to talk and listen
- Occasional requirement to stand; walk and reach with hands and
arms
- Occasional requirement to lift and/or move up to 10 pounds
- Vision abilities include close vision, peripheral vision, depth
perception and ability to adjust focus
- Ability to travel by plane or car Work Environment: Below is a
description of the work environment that the employee will
encounter while performing the essential functions of the job.
- Noise level is usually moderate To protect the health and
safety of our workforce, patients and communities we serve,
UnitedHealth Group and its affiliate companies require all
employees to disclose COVID-19 vaccination status prior to
beginning employment. In addition, some roles and locations require
full COVID-19 vaccination, including boosters, as an essential job
function. UnitedHealth Group adheres to all federal, state and
local COVID-19 vaccination regulations as well as all client
COVID-19 vaccination requirements and will obtain the necessary
information from candidates prior to employment to ensure
compliance. Candidates must be able to perform all essential job
functions with or without reasonable accommodation. Failure to meet
the vaccination requirement may result in rescission of an
employment offer or termination of employment About OptumCare: At
OptumCare, we've found that putting clinicians at the center of
care is the best way to improve lives. Our physician-led
organization is one of the most dynamic and progressive health care
organizations in the world, serving over 17 million people through
more than 45,000 aligned physicians and 9,000 advanced practice
clinicians. You will find our team working in local clinics,
surgery centers and urgent care centers, within care models focused
on managing risk, higher quality outcomes and driving change
through collaboration and innovation. Learn more at
www.workatoptum.com. Would you thrive with OptumCare?
- Do you practice evidence-based medicine?
- Are you seeking a practice focused on patient-centered quality
care, not volume?
- Are you a team player - comfortable delegating and empowering
teams?
- Are you constantly seeking better ways to do things?
- Do you want to be part of something better? Careers with Optum.
-Here's the idea. We built an entire organization around one giant
objective; make health care work better for everyone. So when it
comes to how we use the world's large accumulation of
health-related information, or guide health and lifestyle choices
or manage pharmacy benefits for millions, our first goal is to leap
beyond the status quo and uncover new ways to serve. Optum, part of
the UnitedHealth Group family of businesses, brings together some
of the greatest minds and most advanced ideas on where health care
has to go in order to reach its fullest potential. For you, that
means working on high performance teams against sophisticated
challenges that matter. Optum, incredible ideas in one incredible
company and a singular opportunity to do -your life's best
work.(sm) *All Telecommuters will be required to adhere to
UnitedHealth Group's Telecommuter Policy. Diversity creates a
healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity/Affirmative Action employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any
other characteristic protected bylower 48 law. UnitedHealth Group
is a drug-free workplace. Candidates are required to pass a drug
test before beginning employment.
Keywords: UnitedHealth Group, Philadelphia , Associate Medical Director, Healthcare , Philadelphia, Pennsylvania
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