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Manager of Web Technologies

Company: The Children's Hospital of Philadelphia
Location: Philadelphia
Posted on: November 11, 2019

Job Description:

1300 MKT - Wanamaker Building Req ID: 28818

Shift: Days

Employment Status: AF - Active - Regular - Full Time JOB SUMMARY

The Manager of Web Technologies provides management and oversight with regard to the planning, development, implementation and ongoing support of a specified portfolio of information technology applications in alignment and collaboration with the specified business owners.

The Manager of Web Technologies manages a team of IS Developers, Systems Engineers, and Analysts to identify, develop, test, train, implement, and support technical solutions to meet the web, mobile, and CRM application needs of The Children's Hospital of Philadelphia (CHOP). The Manager works closely with all business units and all levels of employees to deliver solutions that deliver values to the stakeholders.

* Establishes yearly operational goals and tactical plans in alignment with key customers, IS and the organization as a whole.
* Facilitates evaluation of proposed work for the applications team.
* Develops and manages product roadmaps for applications within the team s portfolio.
* Works with Sr. Director and key stakeholders to prioritize requests and develop resource plan accordingly.

Application Development and Support
* Responsible for the design, coding, testing, debugging, documentation, delivery and support of internal and external applications.
* Works at highest technical advisory level on the most difficult analysis and design assignments while considering cost, impact to the business and risk. Provides timelines for completion and meets them.
* Schedules, assigns, directs, reviews, supervises and manages the Application Development Team in an Agile environment.
* Leads application support functions and develops processes to ensure system reliability, stability, data integrity and recoverability.
* Establishes service level agreements with customers and operational level agreements with other IS service units.
* Ensures that processes are in place to identify and resolve application problems.
* Coordinates activities of the support team to maintain service levels and resolve issues.
* Creates and communicates metrics against support goals.
* Manages work request intake, scoping and scheduling.

Systems and DevOps Engineering
* Responsible for the design, implementation, maintenance, and support of on-premise and cloud-based infrastructure (Linux and Windows) that houses team s portfolio of applications.
* Works with developers on team, other IS development and engineering teams, Sr. Director, and IS leadership to identity, assess, select, implement, and support tools and utilities needed for systems and DevOps processes.
* Defines and promotes DevOps practices across the organization.

* Develops documented procedures for management of systems and environments. Implements and enforces procedural standards.
* Maintains system documentation for current technical environment and system configuration.
* Develops communications including weekly/monthly status reports, project team meetings, regular meetings with the key stakeholders, and various governance bodies.


Application Life Cycle Management
* Manages the development and deployment of new applications, systems software, and/or enhancements to existing applications within the defined portfolio.
* Reviews and analyzes existing application effectiveness and efficiency, and develops strategies for improving or leveraging these systems.
* Ensures that processes exist and are used to design, develop and install enhancements and patches/upgrades to systems and application software per the vendor s recommendations and in line with CHOP requirements.
* Communicates regularly with product vendors to understand roadmap and plan necessary adjustments to CHOP strategy in alignment with the business owners.
* Researches, evaluates, and recommends software applications and application development tools for purchase and deployment to meet IS and organizational goals including conducting feasibility studies within defined portfolio.

Project Management
* Ensures that projects meet business requirements and goals, and fulfill end-user requirements.
* Provides technical leadership to project managers and team members working projects.
* Supports CHOP's project management methodology.
* Participates in the software development life cycle including but not limited to key sign-offs for design reviews, code reviews, and implementation planning.
* Efficiently manages resource allocations to projects.

* Enforces IT best practices in quality assurance and change management.
* Supports and facilitates change management processes necessary to ensure segregation of duties, quality testing, and auditable promotion of changes through the development, QA and production infrastructure environments.

* Manages budget for assigned cost center.
* Participates in the annual IT planning and budgeting processes for project, support, and maintenance activities. JOB RESPONSIBILITIES (CONTINUED)

Customer Service
* Develops trusting customer relationships to ensure customer satisfaction.
* Participates in steering committees and programs to educate and inform CHOP management and business users of system capabilities. Leverages these groups to understand requirements.

Resource Management
* Efficiently manages resource allocations to projects, application maintenance, and work requests based on service level agreements and organization priorities.
* Effectively leads, manages, motivates and technically evaluates the team in achieving their goals.
* Promotes the development and productivity of individual group members.
* Develops a culture of inter-group and inter-departmental teamwork with frequent communication.
* Monitors resource work efforts, performs resource capacity planning, assigns work to resources, estimates new resource needs, justifies and requests resources.
* Performs recruitment and hiring. Performs consultant selection and consultant management.
* Implements cross-training plans, sharing knowledge across the team.

Vendor and Contract Management
* Reviews all new contracts and contract renewals for supported products.
* Participates in contract term and pricing negotiations. Tracks renewal dates, and engages in contract re-negotiation.
* Ensures that statements of work are thorough, complete and in compliance with CHOP SOW standards.
* Ensures vendor is providing services as stipulated in our maintenance and service contract.
* Ensures tracking of application licensing.

Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

Keywords: The Children's Hospital of Philadelphia, Philadelphia , Manager of Web Technologies, Executive , Philadelphia, Pennsylvania

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